Care Technical Manager, IMS/Core Job Vacancy in NOKIA Mumbai, Maharashtra – Updated today

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Full Details :
Company Name : NOKIA
Location : Mumbai, Maharashtra
Position :

Job Description : Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of
About Cloud & Network Services
Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.
As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
What you will learn and contribute to
Care comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
The Care Technical Manager supports within Care service delivery. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.
Are you passionate about solving problems?
As part of our team, you will:
The Care Technical Manager supports within Care service delivery. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.
Are you passionate about solving problems?
As part of our team, you will:
Interpret internal and external business challenges and recommends best practices to improve products, processes and services.
Should have in-depth organisational and relevant market knowledge and uses understanding on how relevant areas can be integrated to achieve objectives.
Solve complex problems based on sophisticated analytical thought and complex judgment.
Contribute to development of concepts to determine professional direction of own organisational unit.
Act as a subject matter expert leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
Identify, reproduces and characterises defects and collaborates promptly with R&D teams for fixes
Lead and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
Interact with customer for complex cases, providing workarounds, etc.
Ensure SLAs are met for escalated cases.
Lead the Root Causes Analysis (RCA) analysis and report creation.
Compile with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
Lead and supports technical activities in early product phases (releases, pilots, trials and early projects).
Promote, creates and approves knowledge articles (author, reviewer, approver, coach).
Provide customer and internal technical training or consultancy.
Perform system level product competence training and knowledge transfer across teams.
Reviews technical documentation and specifies features for supportability and maintainability.
Your skills and experience
You have:
This role requires 8-11 years of experience on Mobile Core, IMS, VoLTE , Cloud products . Integration, troubleshooting & Customer handling capabilities.
In-depth experience on project roll-out/SW upgrade activities & troubleshooting skills for Core and IMS products like MSS, TAS, CFX and SBCs.
Participating in special projects (e.g. customer pilots and task forces)
Handling of escalation management and product support practice development activities for different products
Familiar with VoLTE, Packet Core,SDM and Cloud products and related interfaces
IP networks knowledge including basic IP configuration and troubleshooting skills
Should be familiar with troubleshooting tools like wireshark etc.

It would be nice if you also had:
Analytical and pro-active mindset and way of working
Willingness to travel and experience about customer networks
Team working skills
Flexibility
Open communication
Desire to learn new things
BE/B.Tech or equiv. from a reputed institution

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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