Conversational AI Designer Job Vacancy in Uniphore Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Uniphore
Location : Bengaluru, Karnataka
Position :

Job Description : Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
Responsibilities
Gather requirements, design flows, and write final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces
Research and analyze intents and associated customer journeys
Analyze transcripts of user interactions and document their personas and language to create grammars and interaction models (intents, utterances, slots, and slot values)
Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.
Work directly with developers, integrators, architects, and QA to build and iterate on the designs
Write effective and natural dialogues
Design end-to-end conversational interactions, including what can go wrong, and how
Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience
Requirements
4+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members
Fluent in design thinking and conversation design methodology
Experience with requirements gathering, documentation, and tracking
Experience designing and delivering conversational AI MVPs and POC
Experience scripting video and creative materials for POCs, marketing demos, and interactive sales collateral
Demonstrable experience designing and/or deploying:
VUI / IVR flows for enterprise contact centers
Voice and/or text-based conversational flows for virtual agents or virtual assistants
Deep understanding of software development lifecycle and agile delivery methodologies
Understanding of natural language technology, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
Bachelor’s Degree in linguistics, English/creative writing/literatures, human-computer interaction, interaction design, or a related content or design field
Willingness to travel periodically
Experience with flow design (visio) and MS tools
Must Have Skills
2+ years of experience with Contact Centers, IVR/VUI, and/or conversational AI projects
Expertise in at least one of the following platforms:
Amazon Lex / Alexa; Google CCAI, Dialog flow ES, CX; IBM Watson, Nuance Nina
Enterprise UX writing, content design, or content strategy experience
Strong Presentation, oral and written communication skills (MS Office, PowerPoint, Visio, etc.)
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

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