CRM Executive – amaysim Job Vacancy in Optus Sydney NSW – Updated today

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Full Details :
Company Name : Optus
Location : Sydney NSW
Position :

Job Description : About Us
At amaysim we have more than a million happy customers. We can proudly say that we have the highest Net Promoter Score in the industry. We are obsessed with our customers. It means that we go above and beyond to deliver customer love. Do you have a passion for delivering customer love and want to be part of a high performing Customer Relationship Management team? If so, this might be the role for you.
About the Role
The CRM Executive is reporting into the Customer Lifetime Value manager and is the spin in the web for delivering base management campaigns. As a CRM Renewal and Growth Executive you will write campaign briefings including copy and design direction. You will test and develop different customer offers and propositions, conducting A/B testing and be in the driver’s seat to stir our promotional engine. You will work closely with key stakeholders on delivering campaigns such as Marketing Design, Product, Engineering and Customer Service. The Data & Analytics team is your go to department for campaign reports and insights. You will challenge the status quo and seek for opportunities to improve campaign performance. Next to that, you will have the opportunity to work on large projects that involves the launch of new product features or capabilities such as app personalisation or push notifications. You will be using state of the art technology to personalise the customer experience such as a Customer Data Platform, Salesforce Marketing Cloud and Tableau.
Specific accountabilities include:
Drive growth through renewals by delivering end-to-end renewal, reactivation and win-back journeys
Driving revenue through delivering end-to-end upsell and cross-sell
Campaign briefing including copy writing and briefing design team
Support in the delivery of post-campaign insights and learnings
Liaising with stakeholders across the business including Marketing, Engineering, Product and Data & Analytics

About You:
We are looking for the following skills, experience and qualifications:
1-2 years’ CRM/email marketing experience
Ability to critique and optimise creative
Ability to review and understand data
Highly organised self-starter with an agile approach to working
Enjoys working in team environment & challenging status quo
Eye for detail

Does this sound like you ?
YOU are obsessed with our customers and their renewal behaviour and know how to boss simplistic renewal and payment journeys; constantly looking for opportunities to grow the base by either reactivating lapsed customers or through winning back lost customers; have an eye for spotting opportunities to drive revenue by delivering targeted upsell and cross sell campaigns and want to kickstart your CRM career and join a high performing team that is obsessed with delivering customer love If the answers are Yes we look forward to hearing from you !

Why amaysim?
Who says you can’t fall in love with your telco! With over 1 million happy customers and a ton of amazing awards in the pool room, we’re certainly feelin’ the love. Because at amaysim, that’s what we’re all about. Big Love to be precise. It starts with our great value little SIM, but it extends way beyond that.

Working at amaysim means you’re part of the Optus family. With a focus on growth, learning and personal development the team at Optus drive an open culture and celebrate individuality. Learn more about #LifeatOptus: https://www.optus.com.au/about/careers/life-at-optus

Life at amaysim is about leading with the heart and doing what it takes to keep the spark alive – with our customers and each other. We like to have fun – a lot of fun – and we believe in our culture so much that we think it’s our competitive advantage. If this sounds like your kinda vibe then don’t be shy, say hello! Big Love, amaysim

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