Customer Engagement Specialist Job Vacancy in Oracle Bengaluru, Karnataka – Updated today
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Company Name : Oracle
Location : Bengaluru, Karnataka
Position :
Job Description : Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.
Follow a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. Match sales reference requests to appropriate references. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Acquire knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness. Understand and support the needs of internal and external stakeholders, and communicate their needs. Connect them with the right advisory initiatives and invite and connect them with the appropriate peer groups. Motivate customers to speak to press and analysts, take sales reference calls, and participate in marketing activities (case studies, awards, videos, reference forums, speaking opportunities, etc.)
Job duties are standard with some variation. Completes own role largely independently within defined policies and procedures. 2+ years related experience. Sales and Marketing experience in the IT industry. E-business + Internet practical know-how.
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