Customer Success Associate Job Vacancy in Snappy App New York, NY – Updated today
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Full Details :
Company Name : Snappy App
Location : New York, NY
Position :
Job Description : New York, New York or Remote-US
We’re searching for a top-notch Customer Success Associate. In this role, you’ll have the opportunity to work with a team of skilled Customer Success Managers, while assisting in creating long-term, trusting relationships with our customers. You’ll help our team of Customer Success Managers manage a portfolio of customers and help them make the most of the Snappy platform.
You will:
Help the team maintain all client account details and information accurately
Gain a deep understanding of the customers’ business and Snappy gifting needs
Work collaboratively on a team of CSMs managing the relationships with our customers
Contribute to a positive team environment
Partner with internal teams to maintain and grow customer investment across Snappy platform
Contribute to a team culture of skill development
Learn how to build and maintain authentic relationships with customers
Assist with operational responsibilities such as handling orders and creating demos
Execute gifting programs for our clients, often with a quick timeline
Look to optimize and enhance existing processes within our company, as well as for our clients
You have:
1+ years of experience delivering client-focused solutions for customer needs
Experience as a Junior Customer Success Manager, Customer Support, Junior Account Manager or relevant role.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
You are:
Passionate about providing an exceptional customer experience
Detail-oriented and well organized
A strong team player who thrives in a fast paced startup environment
Snappy is an award-winning all-in-one gifting platform. We’re reinventing the way companies and individuals express appreciation by offering a fun and interactive digital experience that lets people choose a gift they actually love. We specialize in building recognition programs for over 2,600 companies, including enterprise customers like Microsoft, Uber, Comcast, and Zoom.
We’re growing fast (149% YOY if you want to get technical!) and have recently been named the fastest-growing company in NYC and the 15th fastest-growing company in America by Inc. Magazine. At the same time, we’re building out exciting new verticals, including Snappy Lite – our SMB offering, Snappy Personal – a B2C offering, and Snappy Swag that all help to position us as the #1 gifting platform in the world!
We’ve seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees, including but not limited to: Free healthcare, including vision and dental and a generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we actually enjoy year round!), snacks and lunches delivered to your home while we’re working remotely, and Snappy gifts galore!
Snappy’s stance on diversity and inclusion, its active focus on give-back programs, and its fundamental mission to spread happiness through fun, thoughtful gifts lead the way in unlocking the power of human kindness at work.
We offer our team great benefits.
Matching 401k
Full Health Coverage
Unlimited PTO
Paid Family Leave
Tons of Snappy Gifts
This post is listed Under App Development
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