Customer Support Specialist Job Vacancy in Contour Software Lahore – Updated today
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Full Details :
Company Name : Contour Software
Location : Lahore
Position :
Job Description : The Division:
Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 65 distinct brands, all of which are respected and longstanding leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,200 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
The Position:
Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App!
The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, Startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of ‘Customer Support Specialist. Reporting directly to the Manager of Customer Success Jonas Premier (our new Cloud accounting application designed for construction contractors). This is a great opportunity to join a growing team rolling out a brand-new product.
Job Responsibility:
• Become the product expert
• Troubleshoot and resolve customer issues in a timely manner
•Liaise with clients via email and eventually Chat modules
• Deliver remarkable customer service through empathy and professionalism
• Improve the knowledge base and training materials to help users
• Assist with process improvement
• Other duties as assigned
Required Skills and Experience:
• 3-5+ years of customer support experience preferably in the software industry
• Intermediate Accounting knowledge
• Passionate about providing remarkable service that makes clients ask for you by name
• Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service
• Self-motivated with proven ability to “wear multiple hats” and work in a fast-paced environment
• Superior communication (written and verbal) and interpersonal skills in the English language
• Working experience with business or ERP applications would be considered an asset
• Organizational skills and ability to manage multiple priorities and deadlines
• Determination to learn and develop continually as the business grows
• Bachelor’s degree/college diploma
• Experience in the administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset
• Accounting designation such as (CA/CPA) would be preferred
Work Shift:
10 PM – 7 AM Pakistan Standard Time
Exciting Benefits we offer:
Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit-Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment
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