Customer Technical Support Representative Job Vacancy in SHL Global Gurgaon, Haryana – Updated today

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Full Details :
Company Name : SHL Global
Location : Gurgaon, Haryana
Position :

Job Description : Job Purpose:

To provide first line reactive technical support to SHL customers who are experiencing a technical problem with their
SHL system or service, resolving issues on a first contact basis wherever possible
To provide first line reactive technical support to candidates who are experiencing technical problems whilst attempting
to complete a SHL Talent Measurement assessment, resolving issues on a first contact basis wherever possible
To deliver a high level of customer service at all times and presenting a consistent ‘face of SHL’ to customers on a
global basis.

Key Accountabilities:
Provide effective technical support in response to emails, chat and occasional inbound calls in accordance with
departmental SLAs and to the agreed quality standards – in order to drive optimum service to Customers
Responsible for the initial research and investigation prior to escalating unresolved issues to the Regional Service
Teams using the internal ticketing system and to monitor progress through to resolution, keeping Line Manager or
Team Leaders informed
Manage communications to Customers and Candidates throughout the investigation and resolution of technical
issues.
Responsible for updating CRM in a timely manner ensuring accurate and detailed notes are entered for each
contact with reference numbers issues for each contact.
Support SHL Technology teams in the testing of online productsPerform Outbound courtesy calls to Customers as requiredMaintain system knowledge through ongoing training & Development.Provide UAT testing where requiredGenerate ideas to improve processes within the GCSCCarry out other duties as instructed by your line manager or Team LeaderAbility to manage integrated clients and suppliers and understand the different technologies that exist

Skills and experience:
Excellent written and communication skillsAbility to work under pressure and deliver resultsAbility to work to agreed targetsSupport SHL Technology teams in the testing of online productGood Technical know-how and how to fix software issues on PC, Laptops and MobilesGood Knowledge of Windows operating system plus skills in word, excel & internet related issue

About Us
SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.

We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We’re driven by Strong Connections, Curiosity, Fearless Innovation, and Impact.

More at shl.com.

What SHL can offer you
A culture comprised of diverse, global teams who have a passion for collaboration and client service.
A comprehensive benefits package.
Support, coaching, and on-the-job development to achieve career success.
The ability to engage, influence, and impact a broad array of the world’s leading executives.

Our mission is to maximize people’s potential.

At SHL, we love what we do and the good it creates for our customers and our people, it’s our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth.
We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun.

We challenge, inspire and develop each other, which empowers us to own our destiny and our careers.
We support each other – always. If this is important to you, consider a career at SHL.

SHL is an equal opportunity employer.

This post is listed Under  Technology
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