Data Analyst – CRM Job Vacancy in GO-JEK Jakarta – Updated today
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Full Details :
Company Name : GO-JEK
Location : Jakarta
Position :
Job Description : Location
Jakarta
Work Type
Permanent
Application Posted
August 19, 2021
About the Role
If you’re looking to be a part of a dynamic, highly analytical team who enjoys working with data, look no further. As a Data Analyst for the CRM (Customer Relationship Management) team under the Loyalty, Partnership & Monetisation (LPM) Group, you will be building data products to help LPM achieve its business objectives. As part of this team, you are expected to help drive data (science & analytics) strategies and operational initiatives in CRM. Also, as addition, this role is expected to be a thought partner for leaders across Gojek group in all things engagement, retention, loyalty, and consumer lifecycle. For starters, you will do this by working to solve some of the most challenging problems in creating the right onboarding journey for new customers!
What You Will Do
Deliver analysis, insights, reporting, data marts, and tools to support the business team
Perform data modelling in relation to customer behaviour, in-app behaviour, and product features
Build & maintain data mart and dashboards for tracking business OKR and initiatives
Ingest both internal and external data to support business needs
Partner with business teams to make data-informed decisions
Identify product or business opportunities and support growth with experimentations and recommendations
What You Will Need
More than 3 years of working experience in data-related fields
Expert in SQL and strong experience with a data visualisation and dashboarding tool (e.g. Tableau, Google Data Studio, etc.)
Practical knowledge of ETL tools and Data Warehouse (e.g. Airflow, BigQuery)
Practical knowledge of programming languages (e.g. Shell, Python) and Python/R for statistical analysis
Practical knowledge of experiment design and statistical evaluation
A strong business acumen and communication skill; able to effectively deliver technical presentations to non-technical stakeholders
Comfortable working independently and collaboratively with minimal guidance
Ability to manage and prioritise daily tasks while being goal-oriented
Ability to think critically and strategically
About the Team
Loyalty, Incentives, and Monetization (LPM) Data team is distributed across Indonesia, Singapore, and India.The team helps various pods related to engagement & monetisation topics within Gojek. Various teams within LPM group (among others) are CRM, Promo and Incentive Tools, GoClub (Gojek’s loyalty program) and Growth Platform. In addition to this, the team works very closely with the following teams outside LPM group: product strategy & planning teams, digital marketing, and consumer platform (customer care, home page, etc.).
An example of a problem that we solve includes designing an efficient loyalty program and the best data driven communication channels for our customers. Should you have a question about which incentives to offer our customers to keep them engaged in the platform, we are your people! Currently, our team has been busy working on Machine Learning based cross-selling offers, which will help Gojek to grow in an efficient manner by recommending the right services to our customers, while at the same time improving customer experience.
We are a tight-knit group made up of crypto-enthusiasts, national badminton champion, Youtubers, photographers, and movie fanatics! We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
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