DevOps/ QA Manager Job Vacancy in Uniphore Pune, Maharashtra – Updated today

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Full Details :
Company Name : Uniphore
Location : Pune, Maharashtra
Position :

Job Description : Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
Job Details

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
The performance engineering group here at Uniphoreis looking for a Manager for Quality Engineering with performance engineering experience in scalable and high-performing applications. You will apply your expertise to influence our Product engineering teams in identifying & pursuing performance optimizations of existing products and infrastructure.. This role is an excellent opportunity for someone who is passionate about performance, to directly impact the experience of users of the UniphoreSoftware. You will be working on solving state of the art performance and scalability challenges in a multi-tenant platform supporting users across all Uniphorecustomers. You will be exposed to many different technologies, architectures, and systems hosted in data canters across the globe on many different cloud infrastructures. You are responsible for identifying and recommending new technologies that address scalability challenges of UniphorePlatform. Come join our Quality Engineering team and help contribute to the Value as a Service revolution.
Responsibilities:
Managing the team of Performance engineers and functional QE engineers. Performance project planning and management with best practices in mind: prioritize work based on business and developer requirements. Effectively communicating with multiple teams, departments, and management representatives. Be the team voice in meetings. Mentor team members in terms of their personal development, goals, and advancement. Design and implement solutions to evaluate and improve performance and scalability of SaaS / Cloud Native Platform, application and Infrastructure Root cause analysis of performance and scalability issues and recommend solutions to alleviate these issues Optimize sizing of deployed component instances for cost optimization Drive strategic technology initiatives, working with Product Managers, other Architects,, Engineers,, SME’s and the broader Uniphore organization Drives research, case studies, and prototypes on leading edge technologies and how they can be leveraged in addressing product scalability bottlenecks Design Operations focused solutions for Engineering, considering performance, tuning, and scalability Provide technical recommendations for system performance measurement and analysis, and profiling/troubleshooting techniques Diagnoses, tracks, and manages performance issues to resolution

Requirements:
At least 8 years of experience in System Testing , Performance Analysis and troubleshooting of production systems Strong analytical and programming skills (Python, JAVA and/or .Net) At least 5+ years of Automation development experience on any Test framework development Domain expert on public cloud, distributed system, micro services architecture and capacity planning Experienced in Performance engineering design, implementing, and automating benchmarks Proven experience in performance, scalability analysis and optimizations Proven expertise in solving OS level performance issues Excellent Docker, Kubernetes diagnostic experience Understanding of cloud-scale and micro/macro-services architecture Demonstrated knowledge of systems software and understand the impact of locking, caching and I/O on software performance Proven track record in bringing clarity to ambiguous situations. Ability to facilitate and arbitrate technical discussions, and to make challenging calls or recommendations; Work well in a distributed team environment Experience in monitoring and measurements using tools like catchpoint, Prometheus, ELK/Kibana and New Relic BS or MS degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience Extremely hands-on technically; should have a deep passion and curiosity for technology Excellent written and spoken communication is a must. Strategic thinking and leadership skills to review other important requirements Experience in developing and enhancing automation projects using Agile/Scrum methodologies with geographically distributed teams is highly desired Ability to adapt to a fast-paced, changing environment

Nice to have:
Exposure to contact centre integrations Expsore on Machine Learnings especially NLP

What we value:
Someone who is independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long Someone who is a voracious learner Actively seeking to learn and view feedback as a beautiful gift Loves tackling ambiguous problems and shaping them into clear goals

You will:
Be accountable for overall products or projects and serve as a customer advocate in collaboration with other engineers and other engineering groups Create comprehensive performance test plans that include resource requirements, schedule assumptions, and scope based on inputs from Development, Marketing, and System Test Management. This may include coordinating test plans across multiple test organizations and facilities Develop test tools and automation for use in analysing/testing performance Oversee the execution and reports the results of performance test execution on new hardware, software, and solutions products. This may include reporting on coordinated performance test execution across multiple organisations Anticipate technical and operational issues and develops preventative measures
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

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