Lead Customer Support Engineer Job Vacancy in Aptean Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Aptean
Location : Bengaluru, Karnataka
Position :

Job Description : Overview:

Position – Senior Customer Success Engineer
Job Requirements:
Job Position – Senior Customer Success Engineer
Experience – 4+ years of experience in SaaS/ERP Application Product or Support
Education – B.E/B.Tech/BCA in Computer or Information Science, or equivalent
Job Description
Aptean is looking for a quality-focused Senior Customer Success Engineer to join our growing team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems ensuring their success.
What you’ll do
First point of contact for customer concerns relating to technical issues
Customer advocate and represent their needs with internal product teams
Provide timely response/resolution and updates to technical and product inquires
Provides resolution results within established Service Level Agreement Guidelines
Awareness of Customer business priorities & key events
Record and document all issues related to customers within established process guidelines
Trouble-shoot/qualify cases before raising to Engineering
Answer questions regarding product functionality and usage
Enable product features included in the contract which Customer can’t enable themselves through the admin console
Solve implementation problems
Work high priority technical issues
Provide on-site assistance as needed to resolve product issues
Product Content Creation (KB articles, whitepapers, forum participation)
What you need to succeed
At least 4 years’ experience in a customer support environment, preferably in a high- tech setting
Superb communication skills, both written and verbal
Ability to systematically and effectively solve problems while ensuring customer satisfaction within stated service level goals
Good ability to identify, research and quantify business problems using statistical analyses on large data sets
Proven ability to diagnose and solve complex analytic implementation issues
Experience with Java based application
Experience with SQL and database management. ( Microsoft T-SQL Queries ,SQL Indexes , Stored Procedures , Functions , Backup and Restore )
Experience with data insertion and reporting APIs, SOAP, REST.
Knowledge on Azure basics and PowerBi Analytics.
Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
Debugging of customer code
Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
Ability to multi-task and prioritize job requirements
Note – This position will require working in US & UK shifts. (24/7 Shift)
Then this is a great opportunity to join a SAAS fast-growing, successful and innovative global company. Aptean allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

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