Media Operations Engineer Job Vacancy in firstlight.ai Chennai, Tamil Nadu – Updated today
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Company Name : firstlight.ai
Location : Chennai, Tamil Nadu
Position :
Job Description : About us-
We are technologists at heart, who love what we do.
At Firstlight we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video, and enthusiastic about massive scale and agility. If you get excited about building the future of OTT video and aspire to be part of a high-performing, learning-oriented, and caring culture-you have landed on the right company.
Job Description
The Media Operations Engineer’s primary focus is to provide leadership on onboarding, sourcing, Live and VOD asset processing while ensuring Customer’s business needs are adhered to. This position works closely alongside SMEs from Operations, Engineering, and Product in improving the overall media operations and back-end services. The right person for this role is an outstanding leader with experience leading teams and implementing, delivering complex solutions leveraging cutting edge technologies and having excellent communication skills. He/she shall have broad knowledge of live programming, VOD asset processing, and possess excellent technical skills particularly in the OTT/streaming video space. If you are a team-builder, have a drive to keep up with the technology advancements and capable of delivering complex and challenging technological solutions, then Firstlight might be the place for you
About the role-
Primarily focused on:
Work with Content Providers during onboarding process, help certify test assets and setup/ configure content ingestion/processing workflows and supporting systems while ensuring new assets delivered are successfully ingested and published to Origin and Content Management Systems
Manage client content, including publishing of videos and organization/curation of shelves and playlists
Point of contact in Operations team for all go-to-market teams (Marketing, Post-Production, PR, etc)
Ingest all client content and shows, including video assets, trailers, captions, subtitles, metadata translations, ratings and all corresponding video metadata
Delivery POC for post-production, marketing, QC supplier, product and engineering
Assign all video assets with required monetization policies, match policies, info cards and end screens, playlist information
Work with various partners, content owners while on-boarding new providers in Content Management System
Assist in managing content claims for all partners and identify infringing content
Ensure content blackouts compliance against contractual obligations and partner communications, via audits and/or manual implementation – update, verify, validate, and send blackout notifications to technical and programming contacts
Serve as technical support point of contact for broadcast related blackouts, extensions, rights management, and general questions during live events
Assist with maintaining the highest quality content metadata via content tagging, metadata corrections, etc
Liaise with Platform Development to onboard/review the content providers specification w.r.t. content, metadata, images, etc
Collaborate with other teams within Firstlight to create the infrastructure required for content drop off, processing & capacity management to scale up or down the environment as required
Check the video and audio quality of content during playback of Live events, L2V and VOD assets
Demonstrate knowledge in the use of all broadcast equipment and technology as assigned, including but not limited to, content management, encoding systems, L2V, V2L conversions, playback devices, server networking, planning of network content and media movement, and more
Possess working knowledge of Closed Captioning systems and associated workflows
Measuring audio and video signals to ensure quality control of Live feeds
Seeking out information regarding the workflow of other business units, including their impact and/or specific integration with Network Operations
Proactively identify potential issues with projects in progress, and address encountered issues in order to find creative solutions to meet or exceed client expectations
Understand complex information and disseminating it to proper personnel in a clear and concise manner
Problem solving, troubleshooting and effective report writing/communication to best convey follow-up and/or resolution
Participate in training others in operational areas and generate training documentation
Train and guide other members of the Media Operations team to ensure on time delivery for all commitments
About You—
Experience & Technical Requirements
Advanced knowledge of content management systems supporting Live and VOD
Domain expertise in TV Broadcast & OTT – Video-On-Demand/Live streaming, DRM & Video
Knowledge in Encoding, Packaging, Ad Insertion feed delivery through CDN on various platforms like Android, iOS, Web Browsers, STB’s & Connected Devices
Knowledge of DRM systems like Apple Fairplay, Google Widevine & Microsoft Playready with the end-to-end encryption at player end
Familiar with video player frameworks like AVPlayer, ExoPlayer, Shaka & Kaltura Player
Working knowledge of various platforms for streaming media playback (eg: AppleTV, Roku, iOS, Android)
Advanced knowledge in following technologies Cloud computing (Azure, GCP, AWS), Media workflow management tools
Knowledge in implementation of Ateme – Titan Live, Harmonic Encoders for Live TV channels
Good Understanding of SSAI that includes Media-Tailor and Google DAI integration with VAST-Ad
Server of Google DFP – Ad Tech and other standards such as SCTE-35 & SCTE-104
Knowledge of HTTP based ABR techniques like Apple HLS, LL-HLS, MPEG-DASH, CMAF, Smooth streaming & other media streaming protocols like RTMP, RTSP, Zixi, SRT
Experience in handling Live Streaming, Linear TV, Time-shift TV & VOD including SD/HD/UHD services
Troubleshooting RESTful web API Calls at Player level for Android, iOS, PWA, Connected devices
Experience with ticketing systems (ServiceNow, JIRA) and monitoring tools (DataDog, Kibana)
Use of Postman through different HTTP methods for API execution and testing
Manage Live TV channels using hardware, software Encoders along with implementation of SCTE-
35 Markers
Soft Skills
Flexibility to alter shifts/days off and work overtime to accommodate special projects and departmental objectives
Must demonstrate ability to perform tasks under tight deadlines, work independently and prioritize simultaneous projects
Possess great Organizational and planning skills
Excellent verbal, visual, and written communication skills, including the ability to explain technical concepts to business leaders, and business concepts to technologists
ACKNOWLEDGEMENT AND CONSENT
I understand that this application is not an offer of employment and that by accepting my application, (the “Company”) does not guarantee that I will be offered a job. I also understand that if I am offered a job, the Company has the right to make changes to the terms and conditions of my employment, with or without notice, as the Company deems necessary and appropriate. I understand that any future employment is not for a guaranteed period of time and that continued employment is based on the consent of the Company and me and that both the Company and I have the freedom to terminate the employment relationship in accordance with the terms set forth in any offer of employment and applicable law.
I hereby authorize inquiries seeking information and/or verification concerning my educational and employment history and/or criminal background and/or credit and hereby release from all liability, damage and/or responsibility all persons, schools, corporations, governmental agencies or other organizations furnishing information and/or documents regarding my personal information, and, for the purpose of processing this employment application, authorize release of such information and/or documents, including law enforcement records.
I certify that all statements made by me on this application, as well in any employment interviews, are true and complete to the best of my knowledge and that I have withheld nothing relevant to the questions asked in this Application. Moreover, I understand that any false statement, pertinent omission, or misrepresentation of fact may result in refusal of employment or immediate dismissal if employed. My submission of application indicates that I have read and understand this acknowledgement and consent.
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