Sales Compliance Manager Job Vacancy in HDFC Bank Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : HDFC Bank
Location : Bengaluru, Karnataka
Position :
Job Description : Job Description
Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Audits Sampling of Applications Customer Seeding Exercise Incumbent to conduct Spot Audits across the region handled in Issuance , Acquiring and IFB Verticals which including upcountry locations and identify any anomalies for corrective action.
Spot checks to be also done at DSA Offices and CPA Desk.
Responsible for reviewing and highlighting any process gaps for correction.
Incumbent to regularly to dipstick of applications submitted at CPA desk for any deviations in sourcing.
Incumbent to also do a dipstick of Casa Xsell for any missell / deviations .
Mystery calling exercise to be done check process understand while sourcing and detect anomalies Productivity Analysis FTNR & GAR Analysis of Declines Curable Primes Incumbent responsible to analyze high productivity BDRs / Sales Managers to identify best practices for sourcing Incumbent responsible for monitoring FTNR & GAR for Region.
To ensure feedback is shared with channels to reduce FTNR and improve GAR Review of Risk declines to identify trends across locations.
plug gaps at sourcing channel end and take corrective action.
Incumbent to work closely with Sales , CPA & AFU to ensure errors are low and work towards a first time right approach to ensure high productivity and GAR .
Compliance Training Responsible for training entire region on Compliance and Process Adherence.
Skills
1.Service Delivery
2. Good compliance and process management
3. Complaints Management
4. Communication and Relationship Management
5. Interpersonal Skills
6. Proactive & Problem solving capability
7. Analytics skills
8. Audit and Compliance
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