Senior Analyst – Incident & Problem Management Job Vacancy in talent focus Port Botany NSW 2036 – Updated today
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Company Name : talent focus
Location : Port Botany NSW 2036
Position :
Job Description : Permanent, full-time role
Rotating Shift, Monday – Friday
Hybrid type of work arrangement
About the Role
The role coordinates resources and action items related to the resolution of Major Incidents and Problem Investigations. Serves as an escalation point for Major Incident and Problem-related activity
Use the defined Major Incident and Problem Management process’ to coordinate the effort of service restoration and to prevent re-occurrences.
Lead process improvement initiatives.
Establish a relationship with the tool team and participate in various dev story submissions, QA, and validation efforts.
Validate an incident impact and priority to qualify the event as a “Major Incident”.
Draft and publish various Knowledge Solutions.
Transition of Major Incident information into the Problem Management process.
In a call center rotation, serve as the Point of Contact for Major Incident Management.
About You
Bachelors degree or diploma in Computer Science, Information Systems, Business Administration, or related field.
3+ years of experience working in an Enterprise IT environment, ideally with customer service experience
Experience operating within an ITIL framework
Hands on Experience with IT infrastructure administration a plus, i.e. networking, operating systems, server configurations, app hosting etc.
Working Knowledge of Software Development Lifecycle (SDLC) a plus.
Experience with Data Analysis and reporting
If you are looking to work for a rewarding industry dealing with healthcare products, with strong analytical, problem-solving and decision-making skills please get in touch with us.
You may send your CV and cover letter to edwardb@talentfocus.com.au or contact us on 02 9421 5900.
This post is listed Under App Development
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