Senior Associate – Gamma R Job Vacancy in Genpact Gurgaon, Haryana – Updated today
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Company Name : Genpact
Location : Gurgaon, Haryana
Position :
Job Description : With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Senior Associate – Gamma R
Are you the one that we are looking for?
Looking for someone with key competencies in the execution of the application implementation tasks.
Roles and Responsibilities
As part of the team, you will be required to-
Attend to Emails & cases generated by clients/case teams related to applications, user administration, adhere to the SOP and triage with L-2 Team.
Manage incident life cycle for cases reported at HD, take full ownership of the Incident from creation to closure.
Document & add new issues/solutions to Knowledge Management Repository.
Use of soft skills – Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally.
Interact extensively (verbal & written) with global teams & users.
Be a part of Client conducted knowledge transition session.
Perform Data Modelling, Transformation and validation with high quality output
Understand the product/s to effectively troubleshoot incidents.
Proactively identify opportunities for improvement and work with the Team to implement them.
Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
Qualifications we seek in you!
What are the minimum prior qualifications to be an applicant for this role:
Bachelor’s / Master’s degree in computer science engineering/technology)
Technical certifications would be an added advantage.
Preferred qualifications – In addition to above
Should have excellent written/ verbal communication skills (English business communication).
Has a client centric mindset. Able to take ownership of situations to ensure swift closure
Should have excellent problem-solving capability and technical aptitude to resolve incidents.
Good technical knowledge of MS Office (2007-2013), all current browsers, basic networking and infrastructure concepts.
Should have working experience on Service Now or any ticketing tool
Attention to details and eagerness to help clients by going an extra mile.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. Able to maintain the knowledge management articles by regularly updating them.
Customer service skills, high energy levels and meet customer defined levels of Quality in Operations.
Good knowledge of Incident & Request Management should be possessing ITIL Know how.
Flexible with 24X5 mode of Operations.
Possess ability to upskill to cater to growing business requirement.
Understanding of Networking & Infra setup.
Understanding of ITIL framework and foundational concepts
MS Office: 2007-2013 (Outlook/ PowerPoint/ Excel/ Word must)
Intermediate Microsoft excel (Formula & Macros) skills.
Novice level exposure of SQL
Exposure to Tableau visualizations and administration would be considered a plus
Understanding of ETL tools like Alteryx would be plus
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobSenior Associate
Primary LocationIndia-Gurugram
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 1, 2022, 5:00:19 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
This post is listed Under Technology
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