Senior Product Manager – Messaging Job Vacancy in MoEngage Inc Bengaluru, Karnataka – Updated today
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Company Name : MoEngage Inc
Location : Bengaluru, Karnataka
Position :
Job Description : About MoEngage
MoEngage is an Intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.
Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 900 million consumers every month!
Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.
We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.
Our last round of Series D funding of $30 million in Dec 2021 accelerates our vision to create impeccable customer experiences for our customers globally. We have recently crossed 500+ headcount milestones and are still growing.
At MoEngage, we are passionate about our team and technology . We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.
Responsibilities:
Lead MoEngage’s messaging products (SMS, MMS, RCS, Whatsapp & more)
Analyze customer needs, market trends, and potential partnerships from an ROI and build vs. buy perspective
Synthesize and drive product strategy from interactions with customers, business stakeholders, legal and policy teams; Build and manage an actionable product roadmap
Create business cases outlining projected impact for each initiative to be prioritized on the roadmap; Manage the entire product line’s life cycle from strategic planning to Go-to-market activities; Provide rollout status & monitor impact of each initiative launched
Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap, requirements, development, launch and adoption
Write detailed product requirements and end to end use cases with effective user stories to be used by engineering & design teams. Refine product backlog
Mentoring team members for success in the PM role, reviewing their work, and evaluating employee performance
Expected Skills / Experience:
3-5 years in software product management with a consistent record of timely and quality delivery of software products; Overall 4-8 years of experience
Deep understanding of one or more messaging channels like SMS, MMS, RCS, Whatsapp
Experience in managing B2B SaaS products and /or one of more of the following: Marketing automation, Data-science, AI/ML, personalization is preferred
Basic understanding of software-technologies, APIs, computer networks, software-architecture
Creates clear & detailed low-fi or high-fi mock-ups using Balsamiq, Figma or other tools
Experience on Product Management tools like JIRA, Confluence
High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
Data Driven with proficiency on data querying and analysis; Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
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