Senior Support Engineer Job Vacancy in TIBCO Software London – Updated today
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Full Details :
Company Name : TIBCO Software
Location : London
Position :
Job Description : Senior Support Engineer – London, United Kingdom
Position Overview
The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their systems operational. You might be expected to work on one of more of the following products – TIBCO BusinessWorks and related connectors/plugins, Scribe, BPM, TIBCO Cloud Services, and many more.
This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems.
You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time.
What You’ll Do
Required skills:
Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 5-8 years of relevant IT experience.
Strong troubleshooting and analytical skills
Strong knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
Excellent understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
Strong knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
Strong knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analysing SQL queries.
Excellent verbal and written communication skills
Enjoys working with people
Strong customer-orientated attitude
High level of personal motivation
Proven capability to own, drive and take responsibility.
Ability to work in an international multi site environment
Nice to have (any of these):
Product/Application support experience, JAVA / Database certification,
TIBCO product knowledge/experience,
Knowledge of different Authentication/Authorization mechanisms e.g. Basic, OAuth, Kerberos etc.
Knowledge of Cloud technologies and different services e.g. AWS, Docker, RedShift..etc
TLS/SSL concepts and its working mechanism.
Process management, memory management , performance tuning, application scaling etc.
Why TIBCO
YOU – Health and Wellbeing
We offer an Employee Assistance Programme and an employer-funded Private Medical Insurance plan. You can also benefit from dental insurance, health assessments, regular PT hosted fitness classes and a truly holistic approach to flexible working options.
FINANCES – Financial Future
We understand your financial future is key. That’s why you’ll have access to an exceptionally competitive pension scheme, a bonus incentive plan, automatic enrolment in an income protection plan, enhanced pay for parental leave (maternity, paternity and adoption leave), as well as a death in service plan to provide you with that financial peace-of-mind.
PROGRESSION – Learn and Advance
Develop your skills with best-in-class on-line and in-person learning and development tools and keep up to date with your industry with professional subscriptions. You’ll also have the chance to participate in our ‘Elevate Live’ weekly enablement sessions, and for our Sales professionals – attend our Elevate Academy at our Global HQ in California.
COMMUNITY – Collaboration and Inclusion
Team up with our Culture Captains and help us continue to build #TIBCOSpirit. Daily we all strive to create a truly diverse, inclusive and collaborative community where we seek out inspiration, innovation and genuine WOW moments. From inspiring key-note speakers, to mental health awareness, to culture recognition days, we offer you a truly diverse environment where your voice matters.
Focus on CUSTOMERS – Make a difference
Take a look at our many customer success stories, and hear from them as to why we are considered a trusted and valued partner: https://www.tibco.com/customers
If you are looking for a collaborative, empowering and entrepreneurial environment where you enjoy doing what you do whilst making a real difference to our customers, we would love to hear from you.
Who You Are
Please note you must have full working rights for the country you are applying for. If on a work permit or visa please make sure the details along with expiry date are included on your application.
Applications and CVs MUST be in English.
TIBCO is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Important: Please note that we have updated our Candidate Data Privacy policy and can be found here: https://www.tibco.com/careers/candidate-privacy
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