Support Specialist Job Vacancy in Acoustic, L.P. Pune, Maharashtra – Updated today
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Company Name : Acoustic, L.P.
Location : Pune, Maharashtra
Position :
Job Description : The Job:
As a Support Specialist at Acoustic, you will join a customer-centric team focused on providing an exceptional technical support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products.
What You’ll Do:
Field inbound customer phone, chat, web, and email inquiries
Listen and understand customer needs and concerns
Identify technical issues and use appropriate troubleshooting steps leading to resolution
Keep detailed documentation on customer interactions
Handle customer requests and provide appropriate solutions and alternatives
Achieve daily/weekly/monthly expectations
Manage customer expectations regarding estimated response times for issue resolution
Identify opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience
The Essentials:
Customer Service experience
Professional and effective troubleshooting and communications skills – both verbal and written
Ability to effectively interact and maintain professionalism with customers via phone and email
Ability to follow through on both verbal and written instructions and effectively adhere to Acoustic’s processes and workflows
Ability to multitask, prioritize and organize multiple tasks concurrently while meeting deadlines
Ability to work independently and as part of a team in a customer-driven, fast-paced environment
About Acoustic:
Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.
Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided on the basis of qualifications, merit, and business need.
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