Techline Engineer – Pantnagar & Dharwad Job Vacancy in MSX INTERNATIONAL Pantnagar, Uttarakhand – Updated today
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Full Details :
Company Name : MSX INTERNATIONAL
Location : Pantnagar, Uttarakhand
Position :
Job Description : Techline Engineer – Pantnagar & Dharwad – Automotive Domain
Candidate’s desired profile and prerequisite skill sets –
Candidate should be either BE / Diploma, having hands on experience (6 to 8 yrs) with :
Good Product Knowledge (Preferably Commercial Vehicles)
Excellent Communication Skills (English & Hindi)
Content Development / Technical Writing Skills (Optional)
Should have hands-on experience in handling “Vehicle Technical Complaints”.
Should be familiar with vehicle diagnostic tools.
Good in vehicle troubleshooting.
Sound knowledge in Vehicle Mechatronics.
Product / Subject matter initial training to selected candidates – Shall be given by Client
Candidates deliverable and KPI –
1 To resolve the Vehicle Technical Complaints from channel partners on daily basis.
2 Technical Assistance to CSM / WM / DET / TECHNICIAN for swifter resolutions of customer’s Vehicle complaints.
3 To interact with ERC / PE / QA / Plant SO for supporting field team, in resolving critical unresolved concern.
4 To prepare & share the “Vehicle Complaints Attended Report” on Monthly Basis with Client.
5 To validate the Owner’s Manuals & Workshop manuals, in line with the produced vehicles at respective plant locations on need basis.
6 To prepare the detailed Trouble Shooting Guidelines (TSG) for each complaint attended on weekly basis.
7 To develop Technical Expert Advices (EA) for unique cases attended.
8 To interact with Call Centre team for the smooth resolution of vehicle concerns.
Office Space provision – Shall be provided by client at respective plant service offices.
Travel and Stay (if applicable)
Initial TTT, Continuous Training,
Others.. – No travel is applicable unless specified separately.
Lunch shall be provided at client canteen
Uniform is not required.
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