Technical Customer Engineer (SSY) Job Vacancy in DataCore Software Bengaluru, Karnataka – Updated today
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Company Name : DataCore Software
Location : Bengaluru, Karnataka
Position :
Job Description : As a member of the World Class Customer Engineering team, which has won the prestigious Stevie Award for seven consecutive years, the position helps drive customer satisfaction and supports DataCore‘s software solutions, ensuring alignment between the technical solutions and the business needs. He/she will be part of a culture that inspires technical experimentation and empowers our teams to make sound technical and architectural decisions. He/she will be part of the front facing team from DataCore and the ideal candidate will be able to gracefully balance schedule needs with creative imperatives, pushing for quality and innovation.We operate in agile development environments and are transforming Customer Engineering to embrace agility. You will have an opportunity to make a difference and grow your skills and experience.Duties: Provides following services to partners and end-user customers primarily from the office but also at the customer’s site whenever necessary:Troubleshooting and diagnostic supportProblem resolutionsProduct installationsProduct familiarization trainingProvides L1/2 technical support through E-mail, Telephone, Chat, and Incident Tracking DatabaseKeeps Incident Tracking Database up to date with communications and recommendations in a professional mannerRemains current on all DataCore products and sub-productsPerforms testing on engineering releases and determines suitability for customer shipment and problem resolutionWorks closely with the Product Development Team to provide input on open issuesWorks with customers on both short and long-term issues, including those at the engineering levelNotifies affected customers and distributes permanent solutions when they become availableLearns and displays how products would add value to the businessEvangelize the value proposition of the DataCore Software stack to broad audiencesKnowledge, Skills & Abilities: Experience with Windows 2019, 2016, and UNIX or other operating systemsFamiliarity with IT practices in a data centerNetworking experience (LAN, WAN, VLAN, DNS, QOS, etc.)Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environmentExcellent customer service and communication and interpersonal skills both orally and writtenAbility to follow standard engineering principles and practicesCreative approach to problem solvingApart from core office hours, he/she shares in an on-call rotation for support coverage which includes weekends and holidaysEducation/Experiences: At least 6 years’ experience of Technical Support on complex software productsNFS, the UNIX remote file sharing protocolCIFS, the Windows NT remote file sharing protocolSAN connectivity methodologies for storage systemsTCP/IP and NetworkingRAIDStorage concepts and infrastructureNAS concepts and infrastructureDatabase principle, query buildingFamiliarity with monitoring protocolsWindows and Linux Operating SystemsVirtual infrastructureRemote authentication methodology and data collection on remote systemsSAN connectivity methodologies for storage systemsDesired experience with:HTML, CSS and/or JavascriptIntegration experienceFamiliarity with Storage IndustryFamiliarity with Server Virtualization productsApplication experience (Exchange, SQL, Oracle, etc.)Scripting (PowerShell, PHP, etc.)Microsoft certification preferredWorking hours are aligned to business needs and customer base. This will either be APAC support starting at 19:00 EST (05:30 IST), EMEA support starting at 03:00 EST (13:30 IST), or US support starting at 11:00 EST (21:30 IST). These timings will vary due to daylight savings time. Apart from the support hours, members are required to be on-call rotation for coverage which includes weekends and holidays.Job Type: Full-time
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