UC Specialist II Job Vacancy in Stefanini, Inc Noida, Uttar Pradesh – Updated today

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Full Details :
Company Name : Stefanini, Inc
Location : Noida, Uttar Pradesh
Position :

Job Description : Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why we are different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Role Description:
A learned UC Administrator who can provide L2 support for monitoring, management and troubleshooting of multi-vendor UC solution and be responsible for team deliverables.
Deep knowledge of Global VoIP and Contact Center platforms;
Deep knowledge on Skype for business platform,MS TEAMS
Microsoft Technologies on Unified Communications, Skype for business server patching Response Group, Hunt Groups Knowledge, Zoom and MS TEAMS Admin knowledge
Skype Powershell and scripting experience; CRM integration with contact center solutions;
Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS, Telephony dial plan design and call routing/control protocols
Subject matter expert with Microsoft 365 Skype for Business Enterprise Voice experience,
Avaya and Cisco Unified Communication and Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs) experience is an added advantage
Working on Access issues, Provisioning (DID Number Assignment, Voicemail setup, etc), Providing Conferencing support, Documentation updates based on tickets received, Metrics (Usage, Up time, performance, etc), Auditing (review logs, security inquires, etc.), Collect End user logs for troubleshooting, Termination support, Server monitoring/alerts.

Deep knowledge of Global VoIP and Contact Center platforms;
Deep knowledge on Skype for business platform,MS TEAMS
Microsoft Technologies on Unified Communications
Skype for business server patching
Response Group,Hunt Groups Knowledge
Zoom and MS TEAMS Admin knowledge
Skype Powershell and scripting experience
CRM integration with contact center solutions;
Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
Telephony dial plan design and call routing/control protocols
Subject matter expert with Microsoft 365 Skype for Business Enterprise Voice experience,
Avaya and Cisco Unified Communication and Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs) experience is an added advantage
Working on Access issues
Provisioning (DID Number Assignment, Voicemail setup, etc)
Providing Conferencing support
Documentation updates based on tickets received
Metrics (Usage, Up time, performance, etc)
Auditing (review logs, security inquires, etc.)
Collect End user logs for troubleshooting
Termination support
Server monitoring/alerts

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