App Support Specialist – Enterprise Products Job Vacancy in APPLIED VALUE TECHNOLOGIES PTE. LTD. Singapore – Updated today

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Full Details :
Company Name : APPLIED VALUE TECHNOLOGIES PTE. LTD.
Location : Singapore
Position :

Job Description : 3 years exp
Roles & Responsibilities
Location: Singapore – Remote to Hybrid
About the Role:
Applied Value Technologies is seeking Application Support Specialists to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Product Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires a diverse and flexible skillset for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!
About you:
We are looking for someone to:

Provide efficient application support and administration, including incident resolution, change implementation, request fulfillment, and problem management follow up
Communicate proactively and professionally with stakeholders and partners
Identify opportunities for improvement and act on them
Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
Work proficiently with minimal daily guidance
Maintain a professional, collaborative, courteous, and respectful manner and provide high-quality service to all users
Observe and comply with client’s policies and procedures for Health and Safety at Work and Equality and Diversity

We want someone who has:

Strong technical skills and exceptional organizational skills
High EQ communication skills
A collaborative utility player mentality (low ego)
Creative problem-solving abilities
A proactive sense of curiosity

Some stuff you need:

Bachelor’s degree in IT, Computer Science, or equivalent professional work experience
3+ years of experience in a technical application support role in a corporate environment working with on-prem, cloud, and SaaS applications
Thorough understanding of the ITIL process framework
Professional fluency in English required
Technical expertise with Oracle Fusion SCM modules or similar Supply Chain platforms
Functional knowledge of core Supply Chain processes (supply planning, inventory management, fulfillment, logistics, etc.)
Proven relationship skills that carry across the technical spectrum and multiple geographical locations

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
We’ve got you covered:

Competitive salary + performance bonus
3 weeks paid vacation/time off
12 paid holidays annually
100% employer-paid parental leave up to 16 weeks
Up to S$125 monthly learning & development allowance
Up to S$100 monthly health & wellness stipend
Employee referral bonus program
Free meals and snacks onsite

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidates verifying their eligibility to work in the United States and passing a complete background check.
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application support services that accelerate user productivity through enhanced automation and a highly personalized user experience. We are customer-obsessed and our quality standards hyper-focus on courtesy, expertise, timeliness, and reliability. Our mission is to accelerate productivity with the right people, processes, and tools to scale IT operations globally.

This post is listed Under  App Development
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