APS4 Operations Support Officer Job Vacancy in Randstad Brisbane QLD – Updated today

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Full Details :
Company Name : Randstad
Location : Brisbane QLD
Position :

Job Description : About the Team
The Operations and Housing Support Branch support the planning network through the delivery of core
initiatives and projects to enhance capacity and capability to engage meaningfully with participants. The
branch enables front line service staff to achieve targets, provides strategic advice on process delivery and
undertake continuous improvement activities.
About the Role
The APS4 Operations Support Officer is a team membership position that will work within defined
parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to Department’s objectives.
The positions will have a considerable level of contact with internal and external stakeholders and will be
required to communicate with and provide advice on a range of matters to resolve moderately complex
inquiries.
Responsibilities may include but are not limited to:
Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks.
Assessing, reviewing and providing feedback on planning decisions in accordance with the NDIS Act, Rules and relevant guidance.
Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.
Supporting the leadership team to develop and implement improvement strategies.
Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.
Supporting the delivery and implementation of branch projects as required.
Benefits of choosing Randstad
We value our contractors. So in addition to benefits from your new employer, we also offer you,
Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
A free Employee Assistance Program offers you and your family support
Access to your payslips at the click of a button via our MyRandstad App
We offer three pay runs a week Plus more
What now
Are you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now.
If you are an experienced Operations Support Officer who is immediately available and in search of a new opportunity than apply here today and submit your CV and cover letter in WORD format. For a confidential discussion please contact kaylene.clifford@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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