APS6 Stakeholder Insights Analyst Job Vacancy in Hudson Australia Brisbane QLD – Updated today

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Full Details :
Company Name : Hudson Australia
Location : Brisbane QLD
Position :

Job Description : The APS6 Stakeholder Insights Analyst is required to exercise both initiative and judgment in the interpretation of technical operational functions incorporating ITIL 4 best practices and procedures. They will provide detailed technical and professional advice in relation to complex analysis to assist the Technology Operations Branch to identify continuous improvement opportunities for systems, process, and procedures in a multi service provider environment.
About the Agency

The Australian Digital Health Agency (the Agency) is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them. Key products the Agency is responsible for are the My Health Record, Electronic Prescriptions and the MyHealth app.

About the Role

The APS6 Stakeholder Insights Analyst will be required to:

Provide accurate and specialised advice including anticipating problems and contributing to issues management
Provide continuous improvement opportunities for the Incident and Problem Management teams using analytical techniques to support ITIL service value creation, as well as the use of analytical techniques to support the ITIL service value chain
Implement data quality & assurance processes based on ITIL4 Framework as well as producing data analysis reports and presentations with the intention of providing value for the Technology Operations branch.
Monitor team operational KPI’s to ensure performance is constantly monitored and evaluated to support continual improvement, alignment, and value creation.
Manage relationships with stakeholders to achieve work area and agency goals.
Anticipate and respond to stakeholder needs and expectations.
Assess and maintain data integrity through analysis of regular processes, auditing existing usage and workflows.
Conduct onboarding and training for Technology Operations Functional Event & Incident Managers (FEIMs) across all divisions.

Skills and Experience

The success of the APS6 Stakeholder Insights Analyst will be supported by:

Demonstrated experience with survey creation and analysis, strong data management & data integration skills
Operational/Engagement analytics experience with the proven ability to translate insights from data into an ITIL Data and Analytics Model
University degree in Business or Information Technology (highly desirable)
ITIL 4 Foundation certification (desirable)
Experience with visualisation tools like Tableau/Power BI will be viewed favourably
Experience with a CRM tool such as Microsoft Dynamics or an ITSM tool such as ServiceNow

Eligibility

Applicants must possess the ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency. All applicants must also have the ability to obtain and maintain national police check. It is also a condition of eligibility that all applicants possess Australian Citizenship.

Notes

The Agency is committed to a diverse and inclusive work environment. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, members of the LGBTQIA+ community, mature aged employees and carers.

To support our diverse workforce, the Agency is pleased to offer flexible working options to our team members, which includes opportunities for an agreed amount of work performed at home and varied work hours.

Training and development opportunities are available to support the career growth of the Agency’s workforce. In addition, the Agency has an extensive EAP program to further support its workforce in balancing everyday challenges, both work and personal.

Pool of Merit: Applicants rated as suitable will be placed in a pool of merit that may be used to fill similar positions throughout the Agency for up to 12 months.

Application

Download the position description.

https://au.hudson.com/wp-content/uploads/2022/01/APS60194_Product-Test-and-Assurance-Lead_final.pdf

To apply for this position, you are to submit your resume by clicking ‘Apply Now’. You will then receive a follow up email with an application form where you can provide details outlining your relevant experience against the five relevant duties referencing their supporting dot points and how you are the best person for this position.

Closing date: Monday 7th March at 11:00 AEST

Salary: $101 757 – $114 800 per annum including superannuation

#AustralianDigitalHealthAgency

For APS applicants, please refer to APS Jobs for details of salary ranges. These are in accordance with the Agency’s s24 Determination 2021.

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