Associate Curriculum Developer Job Vacancy in ServiceNow Hyderabad, Telangana – Updated today

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Company Name : ServiceNow
Location : Hyderabad, Telangana
Position :

Job Description : Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor Led Training & e-Learning).
Participate in content analysis, design, and build the learning solutions, pre-release planning to investigate and discuss the latest release changes for several product portfolios.
Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercises
Apply and complete the latest release updates as advised by the lead curriculum developer to update course books or simulators to the next version. This step may be executed by:
Listening to lead the curriculum developer for work assignments and completing tasks as assigned.
Working with Subject Matter Experts to incorporate new material or validate existing.
Completing quality assurance (QA) and lab testing as well as validation of simulators for compatibility with ServiceNow’s latest release.
Documenting and communicating any testing issues, problems to the designated contact or team.
Writing revised content, updating screen shots or diagrams, re-formatting lists, updating marketing branding or icons and editing.
Compiling multiple MS Word and MS PowerPoint files into an Adobe PDF file.
Reviewing final books and approving final versions.
Assist with lab instances support by setting-up data packages of ServiceNow for each release.
Be a valuable team player that interacts with course owners, instructors, and cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.
Demonstrate project management skills by assisting course owners with completion of assigned release tasks (Example tasks could include – scheduling meetings, updating project plans, metadata and tagging content, submitting website updates, creating reports and updating product records).
Classify and collect course survey data to distribute to course owners or simulator teams.
Qualifications
To be successful in this role you have:
3-6 years previous instructional/technical training/eLearning/design experience.
3+ years hands-on experience implementing or has participated as an implementation team member for a ServiceNow installation is preferred.
Flexibility to work some US hours (when required)
Excellent written English language skills
Interest in starting a career in the technical training and curriculum industry.
Good presentation skills via web-based conferencing or direct messaging.
Active listening, verbal, and business writing skills.
Capability to build meaningful business relationships with ServiceNow internal colleagues.
Ability to be consistent in deliverables and deadlines.
Capability to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed.
Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language.
Experience in project management, Agile or rapid development and quick turnaround of training deliverables.
Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development.
Ability to apply feedback regarding on-the-job performance and coaching to improve job skills and promote career growth.
Demonstrate strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
Demonstrate working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
JV20
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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