Associate Systems Operations Specialist Job Vacancy in Blackboard Chennai, Tamil Nadu – Updated today

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Company Name : Blackboard
Location : Chennai, Tamil Nadu
Position :

Job Description : Associate Systems Operations Specialist
Chennai, India
The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com.
We are seeking an experienced, motivated, and detail-oriented Associate Systems Operations Specialist to join our Web Technologies team. Our team is responsible for delivering over three thousand high performance and highly available Web applications to our clients by troubleshooting, tuning, and configuring their entire technology stack including Apache web server, Tomcat application server, Linux operating system, and Oracle/Postgres database server in a traditional hosting and cloud environment.
Primary responsibilities will include:
Conducting root cause analysis for the poor performance and the instability of web application systems that are escalated from Tier 1 NOC and Tier 2 Support team
Developing and documenting processes, methods, procedures, and tools for diagnosing and fixing known bugs & problems and for performing common tasks
Analyzing changes in each new application version release, hot fix, or service pack of the application and updating the existing documents, processes, methods, procedures, and tools to work with these changes
Documenting and escalating application bugs with detailed analysis to the Product Development department
Collaborating with other teams on efforts to improve application performance, stability, and availability
Installing, setting-up, and configuring third party tools for collecting and analyzing data on application performance and stability
Participating in the weekly on-call rotation with the other team members to resolve critical production application issues that are escalated from the Monitoring team after hours and on weekends
Helping junior team members analyze and solve complex problems
Writing standard operating procedures and conducting training sessions for junior team members and members of other teams such as Ops, CHM, and Tier 2 support
Working under pressure and quickly prioritizing issues and requests; personally resolving issues to deliver solution per accelerated time frame, as well as escalating for assistance as appropriate
The Candidate:
Required skills/qualifications:
At least 4 years of experience in installing, configuring, troubleshooting, and tuning Java applications, Apache web server, Tomcat or Weblogic application servers, and Linux operating systems in a large 24×7 production environment
Experience with analyzing Java/JVM performance, using tools such as thread and heap dumps with a strong understanding of JVM memory structure and garbage collection concepts
At least 3 years of experience in Unix or Linux systems administration and highly skilled in using its common tools and utilities such as top, sar, vmstat, iostat, and netstat
Experience in Shell, Perl, Python, or similar scripting languages to automate common tasks
Good analytical and problem-solving skills
Good interpersonal, oral, and written communication skills
Team player
Strong attention to detail and a commitment to quality work
Bachelor’s degree in Computer Science or related area of study, or equivalent experience
Ability to work US daytime shifts as needed
Preferred skills/qualifications:
Experience in a 24x7x365 Operations and Virtualized Hosting environment
Strong knowledge of network and application security, network administration, and network storage integration
Experience with deploying and administrating enterprise products to AWS
Thorough knowledge of RHEL administration and tuning
Experience with Chef
Strong scripting/programming skills with experience in Bash, Perl, Python, SQL, and/or other scripting languages
Experience working with a global team
Previous experience in the education industry and e-learning technologies
Background in content/knowledge management, digital asset management, as well as with education related technologies
To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible).
The Office:
Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.
Located on OMR, the IT corridor of South Chennai
Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn
Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday
Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
ISR Team actively engages employees in contributing to various local charities
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

This post is listed Under  Technology
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