Azure Customer Engineer Job Vacancy in Microsoft Hyderabad, Telangana – Updated today

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Company Name : Microsoft
Location : Hyderabad, Telangana
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Job Description : Azure Customer Engineer – Online Chat Support
The world of business is undergoing a significant change with the next Digital Revolution – the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings.
We are looking for passionate candidates with experience deploying on any of the public cloud platforms to help us redefine “online support”. This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services.
As an Azure Customer Engineer for online Chat support, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a strong connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements.
Why Azure CXP?
The Azure Customer Experience team is uniquely placed to disrupt the facets of the engineering-customer connect. A fast paced, startup like environment where the focus is on applying the engineering mindset and getting things done.
If you have an engineering mindset, are passionate about Cloud Services, a quick learner and enjoy helping customers, we need you!
Responsibilities
As an Azure Customer Engineer (ACE), you will work together with peer teams (Technical Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams to:
Provide on-line support to Azure customers to resolve critical and complex technical issues leveraging your deep technical and product expertise and combining it with your understanding of our customer’s needs. We achieve this through active case work as well as case management to drive faster resolution for critical issues.
Work in a 24x7x365 support model. This will involve working in shifts and/or being on-call.
Deeply engage with our customers to understand their architecture and operations, and work to continuously improve their overall Azure support experience.
Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.
Share support insights and recommendations to customers and field teams based on support trend and topics – preventing repetition of similar issues.
Collaborate with Azure engineering teams to not only support but deliver solutions and new capabilities for our customers most mission critical Azure deployments.
Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers. Based on customer feedback and insights gained while supporting our top customers, partner with engineering teams to improve the Azure platform.
Partner with Support Tooling teams to ensure support engineers experience parity with Azure commercial cloud.
Qualifications
Experience: 4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. At least 4+ yrs. of cloud experience.
Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
Education: Desired Degree in Computer Science/Technology, Engineering or Equivalent Experience. Certification in Microsoft and/or other Cloud Technologies.
Customer Obsessed: Passion for customers and focus on delivering the right customer experience.
Learner Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
Technical Skills: Deep understanding of cloud computing technologies with demonstrated hands-on experience in the following domains:
Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks, Cosmos DB
Open Source databases such as MySQL, PostgreSQL, MariaDB
Experience supporting or maintaining complex mission critical database solutions and/or RDBMS
Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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