Contributor Product & Systems Delivery Job Vacancy in Sabre Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : Sabre
Location : Bengaluru, Karnataka
Position :
Job Description : Job Description
Under general supervision, works as liaison between Product and PSCS support teams. Responsible for definition and delivery of moderately complex specific products or product lines based upon BU priority and roadmap.
The responsibilities may include:
Works on moderate to large projects during definition, development, and delivery.
Provides general knowledge and functional support during all phases of the product life cycle from definition and delivery to market management.
Utilizes knowledge of technical and business drivers to define quality products that meet the needs of customers while maintaining architectural integrity and low cost.
Works with Marketing, developers, and architects to define new products or enhancements to existing products.
Works closely with Marketing to define product definition requiring detailed knowledge of products, systems, and customer business processes.
May assist in managing development budget in coordination with Marketing.
Coordinate delivery of functional requirements, user/training documentation and customer support plans.
Performs quality assurance testing to ensure products meet market requirements and ensures impact to support teams is minimized.
Conducts product demonstrations for internal and external customers. Supports PSCS customer questions, beta, and usability testing.
Develops product implementation and customer support plans consistent with Product Marketing launch.
Job Requirements
5 years customer service and product support experience is required. Excellent communication skills & strong customer focus.
Product support experience is required. Excellent communication skills & strong customer focus as well as sense of ownership. Preferred, at least 3 years of experience in customer service.
Self-motivated, fast learner and passionate about technology who loves to try new things and try’s again when failing.
Excellent understanding and knowledge of the Sabre Host (SRW, SR360) up to date access & functionality info.
Understanding of the Product Support processes and workflow.
Knowledge of the tools and applications used by the product support teams.
Knowledge of technical languages as testing and validating XML, SOAP, REST (HTML is a plus).
Ability to utilize self-service resources for troubleshooting and analytical purposes (internal guides and tools, external service portals, etc.) to find solutions is a must.
Ability to manage Technical writing and to communicate technical concepts effectively to both business and technology teams.
Ability to work both independently and in coordination with team members or other teams.
Well organized and able to prioritize when needed. Also capable of delivery under aggressive deadlines.
Benefits
Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
Daily meal allowance
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
This post is listed Under App Development
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