CRL2.0 Senior – BSD – CI/CX Job Vacancy in EY Noida, Uttar Pradesh – Updated today

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Company Name : EY
Location : Noida, Uttar Pradesh
Position :

Job Description : At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Customer Experience Consultant- Senior (Grade 1/2/3)
Total Experience: 12+ years
Work Experience
The role is for an experienced hand-on CX Consultant who can take up opportunities in the Customer Experience space from Practice enablement, Proposal to CX Design.
Responsibilities, Skills and Expertise
Customer Experience (CX) Consulting
Act as a trusted advisor in understanding and analysing client’s business requirements, CX to UX needs and aspirations enabling clients to understand the Art-of-the-possible for CX transformations, GTM with products, CRM Transformations in Marketing, eCommerce, Sales etc.
Work with internal stakeholders & clients to build Business Strategy, Business Case, As-Is to To-be Customer Journey & Business Models, front-end CRM Strategy across -Marketing, Sales, eCommerce & Customer Service Touchpoints, Digital Transformation Roadmaps.
Should have expertise in CX to UX design, CX Analytics, Digital Platforms & products in the CRM space of Marketing, Sales, eCommerce & Customer Service.
Hands on experience in identifying & building Customer Journeys (across multiple Digital & Physical touchpoints) especially Marketing, Sales & eCommerce Journeys of B2C / B2B Customers
Bring in digital Customer Experience (CX) capability assessment expertise and help build and refine Consulting Frameworks from Strategy to Technology around process, technology, people to enable clients to create enhanced B2C, B2B Customer Journeys as well as Digital Products, Applications & Touchpoints.
Drive Ideation, Interaction Design around Personas, new Design patterns, Innovative thinker with Human Centred Design approach.
Understand the limitations of client/ internal tech stacks, ecosystems and business model and provide design advice wherever necessary.
Work with UX Leads to take strategy to execution via UX Designs, MVPs/ prototypes.
RFP/ RFI & Proposals: Own and lead writing and responding to winning Customer Experience, Design Experience & UX Design RFP/ RFI & Proposals
Research: Should be able to do hands-on Research to drive Innovation, identify and pick up latest trends, best practices, frameworks, business to users’ digital interactions and habits and move them into CX practice as framework components.
Consulting Workshops: Should be able to engage internal & external stakeholders in CX & UX Workshops to deliver CX & Digital transformations across a mix of Touchpoints, Channels, Devices including Mobility (Apps), Interaction Design across Ecommerce, Web Portals/ Websites, Chatbots, Social Apps, AR/ VR Applications, Enterprise & SaaS Products.
Vertical & Industry Experience in Consumer Industries or Retail, eCommerce, Telecom, BFSI, Product organisations or CX Consulting services.
Tech/ Tools Skills: Should have solid hands on experience in CX Design Collaboration tools to build and modify CX Journey flows, Processes.
Should be familiar with popular CRM, Marketing Automation & Content Management Systems (CMS), e.g., Adobe, Salesforce, Oracle CRM & Marketing Clouds, Adobe AEM, Magneto, SAP Hybris etc.
EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

This post is listed Under  Technology
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