Customer Experience Trainer – Melbourne Job Vacancy in A2B Australia Oakleigh VIC 3166 – Updated today

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Full Details :
Company Name : A2B Australia
Location : Oakleigh VIC 3166
Position :

Job Description : Opportunity to join Australia’s leading Taxi network
An exciting opportunity to shape and build employee training

Opportunity to join Australia’s leading Taxi network
An exciting opportunity to shape and build employee training
Oakleigh location
Who we are?
A2B is an Australian ASX listed Company with a leading position in personal transport and is home to brands including 13cabs, Silver Service, Cabcharge, EFT Solutions, and Mobile Technologies International. With significant in-house technology capabilities in payments, app, and web development, on demand deliveries, tracking and booking platforms.

Our 13cabs taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers. We believe in the importance of accessible, dependable, and equitable transport in the community and are building the team, technology, and brands to support its delivery.

Reporting to the Quality & Training Manager, we currently have a Contact Centre Trainer position available in our 13cabs Contact Centre in Oakleigh, Vic.

The Opportunity:
As the Contact Centre Trainer, you’ll be responsible for all training in the Contact Centre for new and existing employees, across multiple channels and skills. Contact Centres are your ‘thing’, whether it’s inbound or outbound phone calls, emails, web chat or social media.

You’ll have experience creating and maintaining training records and resources with a natural affinity for continuous improvement. You’ll assess competency, provide coaching and support while making recommendations, assist in implementing enhancements to training, processes or other areas to improve performance, remove customer effort and enhance the overall employee and customer experience.

Essential Requirements:
Minimum of 3 years+ of Contact Centre related training / facilitation experience
Certificate IV in Training & Assessment (TAE 40116) is desirable
Proficiency in MS Office Suite & Knowledge Management Systems
Adult education / Training, Customer Experience and/or Contact Centre Management Experience
Content maintenance experience and some Instructional Design
Strong problem-solving skills, analytical skills and “bigger picture” thinking
High attention to detail and effective organisation and planning ability
Outstanding written and verbal communication
Exceptional interpersonal skills and professional personal presentation
Stress tolerance with the ability to adapt to changing organisation priorities
Interested?
Apply Now via link below.

Special conditions – 13cabs operates a smoke-free work environment. The successful applicant must be a non-smoker.

Our customers come from all walks of life and so do we. At 13cabs we hire great people from a wide variety of backgrounds to enable us to meet our vision in making the world a safer and more equitable place for all. We’ll consider all applications that meet the selection criteria and warmly encourage people at all stages, backgrounds, and experiences in life to apply for roles with us, including Aboriginal and Torres Strait Islanders

13cabs is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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