Customer Service Adviser Job Vacancy in Skipton Building Society Skipton – Updated today

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Full Details :
Company Name : Skipton Building Society
Location : Skipton
Position :

Job Description : Customer Service Adviser
Location:

Skipton Principal Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
United Kingdom
Hours of Work: Up to 35 hours per week supporting department operating times.
Flexible working arrangements considered, including condensed hours and remote working with a minimum of two days per month to be worked from the Head Office. Occasional Saturday morning shifts on a rota basis.
Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm.
Please note these hours are subject to change
Salary: £19,328 per annum, plus discretionary annual bonus
Closing Date: Monday 14th March
Job Introduction
Do you have experience in working in a Customer Service environment? Do you want to help and support customers and enjoy what you do?
Then we are looking for you!
We want hard working and enthusiastic individuals that are looking to take a leap towards starting their career in Financial Services. Come and join us in one of our most important roles across the society – Customer Service Adviser.
You’ll be the first point of contact for our customers, supporting them with their mortgage and savings queries. Whether that is a simple withdrawal transaction or in more difficult circumstances, a bereavement, you’ll treat each call with the same level of care and compassion it deserves.
In return we’ll provide you with expert training, development conversations and opportunities to grow and progress your career with us.
Benefits
Discretionary annual bonus
Matching pension scheme plus 2%
Generous holiday entitlement, as well trading schemes
35 hour weeks
Rail season ticket scheme – up to 12 weeks of free travel
Access to the Lifeworks app with special offers and discounts on everyday activities
More information can be found below in the Why Work For Us section below.
What You’ll Bring:
It’s safe to say no two days are the same. Our colleagues come from all walks of life and so do our customers. You’ll need to be adaptable and empathetic, be able to think on your feet and build great rapport.
We’re looking for people who can:
Work well with others, with a ‘one-team’ mindset

Have investigative conversations with our customers, communicate well, listen and understand their needs

Adapt to an ever-changing industry
Use standard computer software i.e. Outlook and Microsoft Office

Take initiative to fix problems and find solutions for our customers

Drive your own continuous development
Hear From Our Colleagues
“I enjoy how close you become with your colleagues and the friendships you build working in one team. My leader supports me by ensuring we have a strong relationship and making clear what I want to work on to develop me in my role, as well as a person.” – Sam, Customer Service Adviser
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
Why Work For Us
We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers
You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised and rewarded.
More information on our benefits can be found here
Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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