Customer Support Associate Job Vacancy in Inter Search Recruitment Services Kochi, Kerala – Updated today
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Company Name : Inter Search Recruitment Services
Location : Kochi, Kerala
Position :
Job Description : Job Title: Customer Support AssociateSalary: 12000 to 17000 Plus IncentivesLocation: KochiGender-MaleQualification: Span of ExperienceGraduation in any discipline / MBA Marketing PreferredRequired Work Experience: 02 to 04 years in BPO, Customer Care (Voice process) Experience in online customer handling*Ensure high quality customer satisfaction to online customers.Roles & Responsibilities Job Profile:Getting new business from current and existing clients through online media·Delivery of product to online buyers.· Maintain excellence customer service support to online customers· Query handling of online customers· Monitor Delivery of product purchased by online customers· Regular customer follow up through online media and through telephone· Lead Generation· Write emails periodically to clients to keep them updated Critical SuccessFactors for the role· Proper delivery and follow up of online customers.· Listing products in online medias .**Behavioral Competencies· Knowledge of Jewellery Industry· Knowledge about Diamonds· Good Knowledge about CRM software· Familiar with online product delivery process· Familiar with online payment methods and procedures.· Excellent communication (both written and oral) and people skills· Good organizational and multitasking abilities· Be a good team player· Good knowledge in telephone etiquette***Job Type: Full-timeSalary: ₹15,000.00 – ₹18,000.00 per monthSchedule:Day shiftEducation:Higher Secondary(12th Pass) (Preferred)Experience:Customer Support Associate: 1 year (Preferred)BPO, Customer Care: 1 year (Preferred)online customer handling: 1 year (Preferred)Language:English (Preferred)
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