Data Analyst (FTC Position) Job Vacancy in Schneider Electric Gurgaon, Haryana – Updated today

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Company Name : Schneider Electric
Location : Gurgaon, Haryana
Position :

Job Description : Job Description

PIM L2 Data Support specialist

Purpose of the position

The role is necessary for Supporting the PIM/EDMS data within the framework of End to End Service with focus on Efficiency, Availability, Usability and Adoption to Business Stakeholders. In addition, the Support operator help fulfilling KPI reporting on global CS&Q objectives.

Responsibilities & duties

PIM/EDMS/CDQT/DAL/BSL Data (Product Information Management)

– Support the PIM Solutions at a Process standpoint on Run Operations – Open & consider assigned new tickets coming from Support tool (2929IT).

Analyze open tickets from Support tool and define the resolution strategy.
Find and apply a technical solution or re-route to the appropriate team (L2 Data, L3, Platform team…)
Manage and Follow up the ticket (providing regular updates to requestor till the end of the ticket) with Business validation, managing permanent contact with L2 Data, L3 or Platform team
Ensure completion of open tickets of PIM within SLA.
Prepare documentation and support procedures for users and team.
Implementing workaround cases and updating Confluence pages for the team.
Get informed with product owner team about all PIM process with new releases.
Verify permanent up-to-date knowledge related PIM release & deliverables.
Ensure SLA and SSA for PIM Ticketing with team and Third Party.
Resource availability round the clock for better customer experience.
– Maintain permanent relation with Country, BUs Offers, and any offer manager- Propose and implement any improvement in methodology, process and management to increase program efficiency, including Process Automation, provide training and communication.

Organize any trainings, cluster calls, workshops, yammer and adopt other communication channels to push Data, as a key topic for the company
Reproduce the issue reported by user in qualification or pre-production platforms
To perform Data staging and review test cases provided by the Qualification team.
Work scope: To support APAC, EMEA, and NAM users.
– Report on the PIM solutions all KPI related Availability & Support RUN operations. – Extract from tracking system all data to create dashboard report

Propose improvements and action plan related dashboard result for continuous improvements
Support ODME/PIM Champions/Assets Community and their Issues
Support NoE Manager and Community by participating to NoE meeting for Adoption Levels of the PIM System,
presenting new features)

– Analyze and compare the frequency of tickets pre- & post- release of database.

Co-ordinate action with DCX for any critical action or incident need immediate attention for action improvement for better customer experience.
– Process- Challenge Platform team or Product owner on necessary Support documents or documents updates

Get regular training about One Offer Platform framework with PIM Eco-system
Deployment support / Data migration for new BU / Brands
Synchro permanently with L2 Solution team

Qualifications
Experience & Key skills

Essential/Desirable

MS Office suite tools.
Experience in Ticketing/Tracking tools (Jira/Remedy etc.)
Knowledge or Experience in Product Management in Schneider Electric, Product Lifecycle, Offer Marketing
Database query language (SQL)
Oracle environment
Experience in STIBO systems will be a PLUS.
Exposure in Support & Services activities
Master the technical analysis in complex situation and applications framework.
Excellent Communication Skills in writing, spoken and Presentation.
Ability in reporting, creating and updating dashboard
Willingness to work in IPO Offer Information which provides Marketing Information of our products on the Web.
Experience in Quality Testing and Assurance.

Personal qualities & behavioral traits

Proven Domain (Customer Support) senior operator with good Communication and Presentation skills.
Solid demonstrated analytical and problem-solving skills.
Be inspirational to the team, proactive & initiative.
Self-motivator and a good team player.
Should be open to work in cross cultural dynamic environment.
Team player, Collaborator
English is mandatory for all.
French is key for French location

French is recommended, but not mandatory
Capability to work in Extended hours (late during the day: for any critical incident) with exceptional possibility to be on
limited call during Weekend

Capability to work in Rotational shift, as per team needs.
Location of the Mission

Main location

Desirable

Mission will be in India, Delhi area

Possibility to travel to France, Spain, India or very rarely to other key Schneider Digital locations

Academic & qualifications

BTech in Electrical Engineering with 3-4 year or Diploma with 7-8 years working preferably in Service or Support domain.

Abbreviations & acronyms

DAL-Data Access Layer new middleware dedicated to exports

E2E -End to end Service team organizing Support L2 in RUN Phase

IPO- Information, Process & Organisation, now Schneider Digital, IT organization of Schneider Electric

KPI – Key Performance Indicator

NoE – Network of Excellence

Primary Location
: IN-Haryana-Gurgaon
Schedule
: Full-time
Unposting Date
: Ongoing

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