Digital product owner manager Job Vacancy in BT India – Updated today

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Full Details :
Company Name : BT
Location : India
Position :

Job Description : Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role
Ensuring and advocating a user-centered approach to all the content you create.
Map customer journeys to identify pain points and user needs.
Create and curate brilliant content that customers will love.
Work closely with stakeholders and team members to ensure our content is evidence based, user-centered and continually optimised.
Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.
Take responsibility for legal, regulatory governance and compliance of your content
Be a design team representative and a main point of contact for product owners and product team members on developing a user centered approach
Subedit and proofread content
Build and publish content in our CMS platforms (AEM and/or Salesforce Experience Cloud)
Support the continuous improvement of the user experience and the product
Share your knowledge across relevant squads to ensure our experiences for the customer are consistent across our platforms
Help to continually develop a strong team culture across the design team and the wider Digital team
You’ll have the following responsibilities
A spectrum of technical expertise across the following skills (with a specialism in some areas):
Content Creation & Curation – interviewing experts, commissioning, sourcing, editing across formats including copywriting, visual assets and video content
Content Marketing, Hierarchy & Journey Planning – Supporting marketing messaging, planning multi-touchpoint seamless journeys with needs & data at their heart
Personalisation & Engagement Optimisation – Driving dynamic personalisation so that content is continually tailored to each individual customer in an efficient & iteratively improving manner.
Content Editing & Publishing – timely production, content life cycle planning including maintenance, governance, reduction and removal.
User Research & Testing – discovering content issues and needs regular qualitative learning
Data Analysis, MVT & A/B Testing – analysing behaviours and appetites using regular quantitative learning
CMS management & Optimisation – Play an active role in improvements to the components in use on the channels and the CMS.
Desirable bonus skills
Video pre-production (storyboarding, judging scripts, planning shooting sessions, assessing necessary equipment and time needed)
Video production (filming, lighting, sound, directing on location)
Video post-production (editing, versioning, motion graphics, motion infographics, colour correction, branding, publishing ideas)
Communications Strategy and Multimedia Production
Multimedia storytelling for internal and external communication
You’ll have the following skills & experience
We’re a new team embedding content design as a new discipline for BT.
We need you to be ready to challenge ways of working and embrace learning at every opportunity. You’ll get behind our mantra of ‘build, measure, learn’ – always working in ways that put the user experience first.
At least 3-5 years of experience as a Content designer (or roles with similar skills) with a good amount of that time working on ecommerce experiences.
Ability to take a project from ideation to completion and continually improve a customer experience
Experience working in lean agile squads
The following qualities:
Excellent collaboration and communication skills with an intrinsic ability to turn complexity into simplicity
Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort, driving efficient ways of working
Entrepreneurial and flexible approach to activities; adapting behaviours and proactively removing barriers to delivering results

About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT
How to Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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