EMS Administrator L2 Job Vacancy in Hewlett Packard Enterprise Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Hewlett Packard Enterprise
Location : Bengaluru, Karnataka
Position :

Job Description : Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity. Hewlett Packard Enterprise (HPE) brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers.
HPE advances the way people live and work and we live by three core values that drive our business: Partner. Innovate. Act. In this amazing role, you will successfully resolve a variety of technical issues (hardware and software) from incoming internal or external businesses, end user’s contacts and proactive notification systems.
Responsibilities

Minimum 3 -4 years experience as EMS Administrator
Should have strong scripting skills and experience of working with automation tools
Should have enough working knowledge about the new tools being used for ITSM and Monitoring like Prometheus, Grafana, Zamaad, IDoIT, Loki, ElasticSearch and Kibana. On Zamaad and IDoIT, admin level knowledge is necessary

If you are…

A Graduate with Bachelor’s degree in a technical field B.E/ B.Tech / M.Tech / M.Sc / MCAOr possess a technical acumen backgroundKnowledgeable of relevant technologies and customer environmentsExcellent in communication skillsKnowledgeable and can utilize Information Technology Information Library (ITIL)
Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with the company’s products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly Developed knowledge of more complex solutions.
What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Join us and make your mark!
Find out more about us and follow us on:
https://www.facebook.com/HPECareers
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

This post is listed Under  Technology
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