Guest Empowerment Team Member Job Vacancy in Breeze Airways™ Utah – Updated today

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Full Details :
Company Name : Breeze Airways™
Location : Utah
Position :

Job Description : Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
Starting Hourly Rate: $15.00
Position Summary

Breeze Airways is a Seriously NiceTM airline, merging technology with kindness. The Guest Empowerment Team Member works as part of a remote team of highly-motivated self-starters that support each other while empowering Breeze Guests along their travel journey. Team Members communicate through a variety of digital channels and empower Guests to use the Breeze app and web site to make flight reservations, itinerary changes, manage their account, and get answers to their questions. Workdays can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly in writing, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.

Essential Functions
Connect with Breeze Guests via digital channels
Engage in continuous and concurrent virtual conversations offering solutions and information to ensure Guests’ have a positive Breeze experience
Provide detailed feedback on opportunities to improve the overall Guest Experience
Empower Guests by offering solutions and answering questions
Mentor others as your skillset expands
Work in multiple programs and on multiple screens simultaneously
Resolve Guest concerns with kindness
Recommend improved processes though the spirit of ingenuity and integrity
Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
Ability to work independently and as part of a team
Commit to regular attendance and punctuality
Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
Other duties as assigned by the Guest Support Manager
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Minimum Qualifications
High school diploma or equivalent educational achievement
2+ years of customer service experience
Excellent writing skills with an emphasis on grammar and spelling
Excellent reading comprehension
Basic proficiency with Microsoft Office 365
Proficient and quality written communication typing at 45 WPM
Must pass an assessment which demonstrates basic computer, typing, and customer service skills
Multi-channel customer engagement experience (i.e.SMS, chat, email, and other messaging channels)
Flexible and able to work at any time, including nights, weekends, and holidays
Provide regular verification of high-speed internet with minimum speeds of 5Mbps up and down
Able to complete multi-factor authentication and connect to VPN to access Breeze systems
Provide a safe and professional office work environment within residence, free from background noise and distraction
MUST reside within the state of Utah or within 50 miles of Charleston, SC, Norfolk, VA, New Orleans, LA or Hartford, CT
Able to work from or travel to the Breeze headquarters in Salt Lake City, UT for meetings and trainings as needed
Legally eligible to work in the country in which the position is located
Must be at least 18 years of age
Strong attention to detail, organization, and time management skills
Self-starter with a positive attitude and strong desire for success
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
Perform Team Member in Charge administrative functions on rotation
Preferred Qualifications
Previous airline experience
Previous contact center experience
4-year degree
Proficient and quality written communication at 65 WPM
Bi-lingual (English and Spanish)
Navitaire PSS experience
Gladly experience
High-speed internet with recommended speeds of 25Mbps up and down
Skills/Abilities
When working or traveling on Breeze flights, and if time permits, all capable team members are asked to assist with light cleaning of the aircraft
Organizational fit for the Breeze culture, that is, exhibit the Breeze values of Safety, Kindness, Integrity, Ingenuity and Excellence
Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Lifting generally not required, or up to 10 pounds occasionally, 0 pounds frequently
Ability to work with individuals and teams at all levels in the organization
Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.

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