Help Desk Support Specialist Job Vacancy in The Crane Companies Maharashtra – Updated today
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Full Details :
Company Name : The Crane Companies
Location : Maharashtra
Position :
Job Description : GENERAL DESCRIPTION
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
ESSENTIAL JOB FUNCTIONS
Provide first level contact via phone, email, or web chat and convey resolution to client issues related to computer systems, software and hardware.
Properly escalate unresolved queries to next level support.
Track, route, and redirect problems to correct resources.
Write and perform training sessions for computer users.
Maintain daily performance of computer systems.
Ability to troubleshoot by asking the correct questions to determine nature of problem.
Walk client through problem-solving process.
Ability to work with customers face to face
Install, modify, and repair computer hardware and software.
Run diagnostic programs and general cleanup maintenance to resolve problems.
With guidance, general resolution of technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Preserve and grow knowledge of help desk procedures, products and services by building and maintaining a “Knowledge Base” that can be used for both Help Desk and client self-help.
Install computer peripherals for users.
Follow up with clients, provide feedback and see problems through to resolution.
Gain feedback from clients about computer usage.
Ability to identify and put solutions in place to reduce repeat problems.
Asset Management Administration
Support flexibility for on-call rotation
PHYSICAL REQUIREMENTS
Job may require extended sitting or standing, use of standard office equipment.
[The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]
OTHER SKILLS AND ABILITIE
Microsoft Intune experience is a plus
Ability to work in a team environment
Proven working experience in providing help desk support and desktop support
Working knowledge of help desk software, databases and remote control
Strong client-facing communication skills (verbal, written, presentation)
Write clearly and effectively
Can multi-task
Client service orientation
Pays attention to detail and accuracy
Shows good judgment
Confidence
Ability to step outside normal role to fix issues that may not directly be related to IT
Organizational Skills
EDUCATION AND EXPERIENCE
Bachelor’s degree or a minimum of 3 years of Client Support / Application Admin experience
Effective team member in a high performing team
Helpdesk
Application Support
Desktop Support
One who seeks out solutions
PROFESSIONAL CERTIFICATION
Professional certifications are a plus.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
This post is listed Under Technology
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