Hotel Reception Supervisor Job Vacancy in Apex Hotels Ltd Dundee – Updated today

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Full Details :
Company Name : Apex Hotels Ltd
Location : Dundee
Position :

Job Description : Job Ref: 8002
Branch: Apex City Quay Hotel and Spa
Location: Apex City Quay Hotel and Spa , Dundee
Salary/Benefits: £10.23 per hour plus fantastic Company Benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 from 7 days
Hours per week: 40
Posted date: 25/02/2022
Closing date: 10/04/2022
**** The pay rate for this role is £10.23 per hour, the role is permanent and guarantees XX hours per week with the opportunity of overtime when available. Overtime is paid after 40 hours at £15.35. ****

Here at Apex Hotels, we offer unlimited opportunities for professional and personal growth, the unique privilege to be coached and mentored by some of the best professionals in the industry and an all-round warm and friendly work environment. It goes without saying that we also offer generous pay and benefits too.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Role Purpose:

As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:

Be present in lobby and reception during peak times and support your team
Promote selling culture amongst the FO team, review results daily
Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
Ensure all pre- and post stay communication is sent to applicable guests
Ensure compliance with all Apex financial, privacy, data security and HS procedures
Maintain correct records communications so they can be tracked effectively
Proactively manage poor performance and act as a role model for your team
Liase with Housekeeping management on daily basis to ensure outstanding guest experience
Plan and communicate VIP arrivals to hotel team
Walk about of the property and picking up on details which require attention as well as Health Safety matters which need action.

Key Skills / Entry Requirement:

You will be a strong manager, be well organised and be an excellent communicator. You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. As a point of contact for our guests you will be well presented and have a positive can-do attitude.

You’ll already have hotel front office experience and have worked at a supervisory or management level with experience of managing emergency situations.

Why join Apex Hotels?

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It’s these family values that help us take our guest experiences to the next level, where we provide a personalised service to all our guests that they’ll want to share.

With 10 four-star hotels throughout the UK, we like to think of our hotels as members of the family, each with their own personality and style. Although each of our hotels has its own character, whatever one our guests choose to stay at, they’ll get a great night’s sleep and a warm welcome. The key to it all is you, our employees.

We also offer great benefits which include:

Contributions to a pension scheme
Critical illness cover
29 days holiday
Access to our state-of-the-art gym and pools
Healthy meals to enjoy while you’re working
50% discount in our restaurants
Guest experience overnight stay and dinner for 2 after 3 months
Spa discount
Referral bonus when your friends or family join the team
Discounted room rates
Cycle to Work Scheme
Discounts with external companies only available to Apex team members
Ongoing training and development

Putting your safety first
Apex Hotels have fully integrated all Covid19 measures into their properties to ensure peace of mind for all our Employees and Customers. You will be able to carry out your new role in a safe and clean environment with the additions of sanitiser, PPE requirements and distancing measures all as part of your daily routine.

Recruitment Process

Our recruitment process has been adapted to ensure we can hire safely while bringing in the best talent to join our Apex Family, so we have introduced video applications to give you the opportunity to let your personality shine through. Our interview process and Welcome Day induction process will be via Microsoft Teams, an online meeting channel, which you can access through your browser or its free to download the app on your laptop, tablet or mobile phone.

If you are interested, click apply. We look forward to hearing from you!

IND

About the Apex City Quay Hotel and Spa

The Apex City Quay Hotel Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It’s a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops.

The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar Grill overlooks Dundee City Quay.

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