Manager-Data Science Job Vacancy in Amex Gurgaon, Haryana – Updated today

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Full Details :
Company Name : Amex
Location : Gurgaon, Haryana
Position :

Job Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to
new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —
and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse
community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every
day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have
Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work
onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description
American Express is on a journey to provide the world’s best customer experience every day. The Digital Experience & Platforms team (DEP), within Global Commercial Services, is focused on designing and delivering a seamless Commercial digital experience that drives customer engagement as well as business growth. The team’s scope ranges from UX design, development of web/mobile experiences and collaboration with Blue Box wide colleagues to drive digital engagement.
The Digital Measurement, Analytics & Experimentation Team is a part of DEP team and would deliver digital analytics and insights for the GCS suite of digital products & platforms. The team would be responsible for innovating and transforming the process to measure and understand the customer behavior towards our digital tools.
The analytical work will uncover insights that will drive GCS global digital strategy and optimize the customer experience. Through world class innovation and advanced analytics, the team will create segmentations, develop KPIs, models and strategic analytics to solve key business opportunities. This will be achieved through a close collaboration with the digital product teams, marketing, servicing and technologies.
The Manager, Digital Experience for Business Checking Account (BCA) Analytics will report into the Director of GCS Digital Measurement, Analytics and Experimentation for Small/Medium & BCA. The candidate will be responsible for leading a team of Analysts to support reporting and analytics for BCA. She/he will work hand in hand with Product/Marketing teams across product lifecycle – design measurement framework, conduct behavioral deep dives using Amex closed loop data to uncover product improvement opportunities, enable experimentation (AB Testing), work with leadership to define product strategy and maintain product performance reports/dashboards.
Purpose of the Role
Deliver actionable insights for Digital Experience for Small/Medium Business & BCA by democratizing digital data, measuring product performance, conducting customer behavior deep dives and go-to-market segmentations.
Responsibilities
Deliver strategic analytics focused on the product roadmap for Business Checking Account (BCA)
Define KPIs to measure the efficiency of digital channels/products and develop customer segmentation to drive “adoption, engagement and revenue” for AXP customers
Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data
Gain deep functional understanding of the GCS digital channels over time and ensure analytical insights are relevant and actionable
Lead, inspire & mentor a team of analysts to deliver impactful internal, field and client capabilities
Build and nurture a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results
Flawless execution of the development, validation and implementation of statistical projects, new digital data feeds and automated reports.
Uplift the data visualization by creating meaningful and insightful reports using powerful visualization techniques and infographic tools.
Work with product and marketing teams across product lifecycle
Empower self-serve by creating automated dashboards and reports using Adobe analytics suite or Tableau
Strong relationship & communication skills to influence decision making
Build partnerships with internal stakeholders such as Product, Technologies, Field, Servicing, Finance and Marketing.
Build a culture of learning, insight, inspiration and collaboration

Critical Factors to Success
Business Outcomes:
Enable GCS DEP business by providing holistic data driven digital insights by standardizing performance tracking & innovating measurement techniques
Deliver on GCS digital insights & measurements by contributing to GCS Digital Experience & Platforms goals
Design and measure the impact of various digital initiatives and report results to leadership
Empower data driven decisions in product development by providing actionable insights

Leadership Outcomes:
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with a digital mindset and deliver the world’s best customer experiences every day
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Past Experience
6-10 years of experience in analytics, business reporting & business intelligence
Experience in digital domain preferred

Academic Background
Advanced degree in business administration, computer science, IT or Information management from premium institutes

Functional Skills/Capabilities
Strong strategic thought leadership and problem solving skills with ability to solve unstructured and complex business problems
Excellent written and verbal communication, presentation and storytelling skills at multiple organizational levels
Ability to build & leverage relationships and influence broadly across the organization
Results driven with strong project management stills, ability to work on multiple priorities and ensure track to exceed team goals

Technical Skills/Capabilities
Data
Data manipulation – large & complex data sets
Segmentation
Analytics
Business Intelligence & Visualization
Machine Learning & AI
Statistics & Hypothesis Testing
Basic understanding of Agile product development

Knowledge of Platforms
Big Data – Cornerstone, Hadoop, Pig, Hive, MapReduce
Digital Tracking – Omniture/Adobe Analytics, Clickstream
Visualization – Tableau

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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