MTS/SMTS/LMTS – Customer Centric Engineering Job Vacancy in Salesforce Hyderabad, Telangana – Updated today
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Company Name : Salesforce
Location : Hyderabad, Telangana
Position :
Job Description : To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Products and Technology
Job Details
Job Category
Products and Technology
Job Details
Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.
At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 150,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.
What you’ll be doing:
Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Figuring out ways to “find the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
Championing Support and Debug initiatives throughout R&D
For senior roles
Develop high-quality, production ready Tools that can be used by internal users
Share your knowledge and help transform an organisation from within by working with and coaching your team members
Work closely with cross-functional teams across geographies.
Mentor other junior engineers in the team.
What we’re looking for:
Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
For senior roles
Candidates having min of 10 years of relevant technical experience
Extensive experience in Java or similar languages in development / debugging roles.
Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.
Lead teams/work across teams in delivering projects/running programs.
Required Technical Skills:
Fluency in an object oriented language; Java preferred
Experience with a known IDE: Eclipse or IntelliJ
Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
Familiarity with core web technologies: HTTP, JSON, REST, XML
Experience using Linux environments, such as Ubuntu
Desired (optional) Technical Skills:
Previous Salesforce / Force.com development experience
Performance troubleshooting skills for Java, Oracle DB, Apex
Front end development experience: Javascript, HTML5
Experience with Oracle SQL developer
Experience with mobile app development: iOS/Android Simulator
Log parsing in Splunk
HTTP traffic analysis: Fiddler or Charles
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