Principal Content Designer Job Vacancy in NSW Government -Service NSW Sydney NSW – Updated today

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Full Details :
Company Name : NSW Government -Service NSW
Location : Sydney NSW
Position :

Job Description : Principal Content Designer
Grade 11/12, Ongoing
About this role
Join the Service NSW design team
Service NSW is the place for Content Designers who want to use their skills to create better experiences for the people of NSW.
We’re chiefly motivated to understand and empathise with the people of NSW so we can create meaningful, practical solutions to their problems.
If you’re looking to make a difference, now is the time to join our diverse, growing team.
Calling all Content Designers
If you’re a passionate Principal Content Designer wanting to use your experience to influence content strategy and lead the content design process, Service NSW is ideal.
Right now, we’re recruiting for a Principal Content Designer (Grade 11/12) for a permanent, ongoing role within the MyServiceNSW Account portfolio.
About our team
The MyServiceNSW Account portfolio is the ‘front door’ for customers to access and manage their interactions with NSW Government. Currently there are over 8 million people with a MyServiceNSW Account and the work you do will reach and directly impact them in a meaningful way.
Within our portfolio, we also look after the customer’s personal profile, notifications, helping them verify their identity and we connect with other government agencies to ensure customer data is exchanged in a secure and trusted manner. Our goal is to make government easy!
About you
should have worked on both B2C and B2B digital products.
must have strong experience in writing short and long-form content for customer transactions, online forms, and websites.
must have strong stakeholder management and time management experience
must have experience working as part of a product team in a collaborative, agile environment
should have experience managing and mentoring a content team.
As a Principal Content Designer at Service NSW, you’ll:
set the approach for content lifecycle management ensuring content is regularly reviewed and evaluated to make sure the right content is being produced to meet the needs of people in NSW
be accountable for overseeing and producing high-quality, user-focused content, identifying gaps in content design skills and capability to help other Content Designers grow and develop
have extensive, proven experience creating, iterating and managing content across multiple channels
work in a highly collaborative, cross-functional team with Product Managers, Designers, and Software Developers as well as work closely with Directors and Managers to resolve problems and develop future projects
own and champion the continual improvement and development of the Service NSW Global Experience Language (GEL), including editorial guidelines to ensure that content meets Service NSW’s standard for quality, consistency and accessibility.
manage long-term, strategic relationships, communicating clearly and regularly to establish stakeholder objectives, acting as a point of escalation, influencing decisions and negotiating high-risk or complex areas of projects
advocate for the content design discipline, engage across government and keep up to date with industry trends and changes
lead the design and implementation of strategies as well as content improvement projects, understanding and evaluating their impact, making sure they meet the objectives of Service NSW and needs of people in NSW
direct, coach and lead teams of Content Designers, assuring the quality of content and aligning it to Service NSW strategies and objectives
Working at Service NSW
As a Principal Content Designer at Service NSW, you’ll be part of a unique and progressive government organisation.
The projects we work on are broad and varied, reaching residents as well as businesses.
You can expect:
your designs to impact the more than 8 million people in NSW
to work on projects that matter like Dine and Discover, small business support, Active Kids, Service NSW Mobile App and MyServiceNSW Account
flexible work arrangements such as remote working
to join a supportive design community where you can collaborate freely and learn from each other
an agile and collaborative team environment where testing, iterating and improvement is prioritised.
You can be confident that your user-centred mindset will be put to work.

Service NSW commitment to diversity

At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.
People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone’s opportunity to fully participate and contribute.
We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.

Apply

Attach a copy of your resume, portfolio or work sample. In addition, provide a cover letter outlining your skills and experience relevant to this role.
Salary Grade 11/12, with the base salary for this role starting at 142,087 base plus superannuation
Based on our current Work, Health and Safety (WHS) requirements, and in line with our Mandatory Vaccination Policy, it is a condition of engagement for a role within Service NSW/Department of Customer Service that staff be fully vaccinated against COVID-19. Successful applicants will be required to provide proof of their COVID-19 vaccination status or have an approved medical contraindication certificate. Any relevant medical circumstances impacting on the ability to obtain a COVID-19 vaccination will be considered. These requirements apply to both internal and external preferred candidates and must be completed prior to commencing in the position. If you have a medical contraindication which may prevent you from complying with this requirement, please contact swathy.mohan@customerservice.nsw.gov.au to discuss your circumstances.
Closing Date: Applications will be reviewed on an ongoing basis
Working at Department of Customer Service
The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via swathy.mohan@customerservice.nsw.gov.au

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