Product Support Specialist Job Vacancy in NLS Professional Services Ahmedabad, Gujarat – Updated today
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Company Name : NLS Professional Services
Location : Ahmedabad, Gujarat
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Job Description : Hello Candidates,Greetings of the day…!!!We have an urgent requirement for the profile of “Technical Support Specialist / Product Support Specialist” in one of the leading IT MNC Industry @ Ahmedabad location.ResponsibilitiesProvide superior technical support and service to the VMware customer baseInterface with the field, sales and service organizations and directly with the customer base on critical escalations and call resolutionManage and develop the support teams, including hiring, professional development and proactive project workDesign, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow and incident managementDevelop and implement practices that measure the effectiveness and performance of the Technical Support FunctionLead and/or being involved in Global Strategic InitiativesWork with VMwares engineering team to implement formal feedback mechanisms for incidents, causes, and resolutionsEvangelizing VMware s vision both internally and externally as appropriate.Requirements5+ years of relevant experience in the software industry with a minimum of 3 years in technical support management that includes people managementBackground in the development and management of support groups (include remote team), specialized technical support teams and running 24×7 support operationsExtensive expertise in developing metrics to measure the effectiveness of technical support within the organizationExperience in both small and large companies is highly desirableFamiliarity with systems operations and management environments within large enterprise customers and/or service providers is desirableGood communications and interpersonal skillsTrack record of accomplishment and effectiveness within organizationsKnowledge to working with the “Database” & Languages like – React, Node, Android is a plusFamiliarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify, etcAny degree or equivalent technical experience, MBA a significant plusExperience – Minimum of 5 Years as “Technical Support Profile”Notice Period – Immediate Joiner preferWork location – Ahmedabad / Work from home–RegardsDarshan K.(HR Executive)+91-XXXXXXXXXXNLS professional Services LLPJob Types: Full-time, Regular / PermanentSalary: ₹300,000.00 – ₹700,000.00 per yearBenefits:Health insuranceInternet reimbursementLeave encashmentSchedule:Day shiftSupplemental Pay:Performance bonusExperience:total work: 5 years (Preferred)Product Support: 3 years (Preferred)Application Deadline: 04/03/2022Expected Start Date: 28/02/2022
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