Senior Product Manager – Spend Job Vacancy in 86 400 Sydney NSW 2000 – Updated today

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Full Details :
Company Name : 86 400
Location : Sydney NSW 2000
Position :

Job Description : Fantastic Innovative Scale-up Environment
Flexible Hybrid Working
Career & Development Opportunities

OUR STORY
We believe it’s time for a new type of bank. One that steps up and does the right thing by its customers; that puts them first. One that is relevant and meaningful in today’s world.

We’re that new type of bank. We’re digital only, and harness the capabilities of technology, data and artificial intelligence to deliver an entire bank in the palm of your hand. We exist solely to serve our customers – to give them a smarter, more personalised banking experience. We are constantly adapting and evolving to help customers make better, more informed financial decisions. We do things in real time, to bring real value to their lives. We put them first.
And we do this every second, of every minute, of every day.
All 86,400 of them. We’re 86 400.

YOUR WHY
You believe that Australians need to do business with companies that genuinely put customers interests first and you want to be on the frontline of introducing them to it. You get out of bed in the morning excited about designing products, managing product experiences and driving superior customer and commercial outcomes. You are passionate about raising the bar in the financial services industry and and believe it starts with supporting the product team to develop, launch and manage deposit accounts and payment experiences.

This role reports to the Head of Everyday Banking.

HOW YOU’LL SPEND YOUR TIME AT 86 400

You will work closely with the Head of Everyday Banking to define and execute the Spend product strategy, end to end customer lifecycle, pricing and balance sheet management.

Key accountabilities are:
Develop and execute the end-to-end product strategy for 86 400’s Spend product, involving product research to understand competitor activity, strategies and emerging market trend locally and globally
Working closely with Growth, Digital, Contact Centre, Risk/Compliance and Banking Operations to drive and continually improve the end-to-end customer journey including acquisition, onboarding, usage, maintenance, retention, complaints and closure
Management of the P&L for Spend accounts
Key SME for the Spend product across the 86 400 business including answering questions in relation to products and processes, helping to resolve customer issues, and briefing the team on upcoming changes and how to respond
Working with IT, the broader business and vendors to deliver product and feature enhancements
Continuous market scanning and benchmarking keeping across key industry and customer trends to ensure innovation remains a core tenant of the 86 400 Spend product proposition
Recommending pricing, promotional and feature changes in response to market movements and customer trends
Work with internal teams and Vendors (DA and Cuscal) to resolve issues relating to Spend accounts or payments
Manage regular customer comms with Marketing, including delivery of emails and SMSs, tracking results and suggesting areas of improvement
Management of the end to end risk and compliance environment applying any new regulatory or compliance requirements and continually monitoring the effectiveness of current controls to ensure 86 400 continues to comply with relevant regulatory and legal frameworks
Management of the design and distribution obligations for the Spend product
Prepare regular and adhoc reporting on Spend customers including acquisition, funding, utilisation, risk, and closure to better understand customer behaviour or operational issues and provide recommendations to help shape the future of the business
Determine and drive roadmap for out of app insights that can be delivered to customers to help them get momentum with their money

WHAT MAKES YOU TICK

You have a talent and passion for solving customer problems
You have a passion for delivering great payment experiences to customers
You have an understanding of the current and emerging payment ecosystems
You have an analytical mind and like to understand more from data
You love the operational stuff and understand that the everyday experience is the ticket to the game
You are good with numbers and can navigate your way around pricing and commercial models
Your studies have provided the foundation for your success with a Business degree under your belt
Curious nature and willingness to learn
Ability to driver change in a fast paced environment

VALUES. EVERY SECOND
Customer. Customer. Customer – We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
Agile and Brave – Constantly collaborating in new ways to create something genuinely innovative.
Value Each Other – We respect everyone’s contribution, embracing a common goal and championing individuality.
Frank and Authentic – A high performing team who say what we mean and mean what we say to create a strong team culture.
Show Up – We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.

If you are looking to look for an innovative company which adds value, then this is the role for you. A competitive package is on offer for the successful candidate.

Visit: www.86400.com.au

Please note: no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Our standard is that every candidate receives an outcome email or other written communication as a minimum.

This post is listed Under  App Development
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