Senior Readiness Specialist Job Vacancy in Citrix Bengaluru, Karnataka – Updated today

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Full Details :
Company Name : Citrix
Location : Bengaluru, Karnataka
Position :

Job Description : We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
What we’re looking for:
The Support Readiness team is part of the Citrix Worldwide Support Organization. The team’s primary objective is to provide highly technical training for Support engineers on the installation, configuration, troubleshooting and support of Citrix products and technologies. The Sr. Support Readiness Specialist develops individual components or deliverables (i.e. hands-on lab exercises and lab environments, presentations, knowledgebase documents, and student evaluations/exams) as part of training projects. In this role, the Sr. Support Readiness Specialist will liaise with instructional designers within WW Support Readiness team, as well as other teams such as Engineering, Marketing, Education, and stakeholders within the Services organization. The Sr. Support Readiness Specialist will have the opportunity to work with emerging technologies and products, and participate in company customer-facing events such as Citrix Synergy.
Roles & Responsibilities –
Delivers training to Support employees: onboard new hires to Support, train experienced engineers in new versions/features/components of Citrix product releases
Lead cross-functional content development projects on Citrix products and related technologies.
Subject Matter Expert (SME) in one or more Citrix products.
Represent Support in cross-departmental meetings.
Ensures Product release training is delivered in a timely manner, as per targets set by WW Support Readiness for that particular release.
Develop and communicate Support Readiness Plans to Support Management.
Act as a point of contact, and communicate product announcements to the Support Team.
Mentor Support engineers and members of the Support Readiness Team.
Demonstrated ability to effectively present technical training material to various audiences (Support, Consultants, etc.). Includes non-traditional delivery methods such as training remote audiences through alternative technologies including videoconferencing and webinars.
Demonstrated ability to create high quality, advanced technical training collateral; including presentations, lab documentation and setup guides, whitepapers, knowledge base documents, and training videos.
Demonstrated ability to effectively manage and lead content development projects.
Desired Technical skills
Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
Working knowledge of Networking (Routing, switching, etc.)
Working knowledge of Load Balancers (NetScaler, F5 , Cisco CSS)
Working knowledge Network Operating Systems (IOS, CatOS, JunOS)
Working knowledge of Layer 4-7 load balancing and SSL acceleration
Working knowledge of Operating Systems (FreeBSD/Linux experience: UNIX certification preferred, but not required).
Familiarity with UNIX (BSD and Linux) scripting languages (Perl, Bash, Kixtart, etc.).
Familiarity with Debugging tools (KD, NTSD, WinDBG, etc.)
Familiarity with WAN connections (MPLs, wireless, etc.)
Demonstrated ability to write complex technical articles and case studies for knowledge base submittal.
Demonstrated ability to reproduce, troubleshoot and workaround networking issues using the following tools: Netmon, TCPDump and Wireshark utilities.
What you’re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.
Functional Area:
Customer/Technical Training
About us:
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at +91-XXXXXXXXXX or email us at ASKHR@citrix.com for assistance.
At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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