Senior Service Reliability Engineer Job Vacancy in BT Gurgaon, Haryana – Updated today

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Full Details :
Company Name : BT
Location : Gurgaon, Haryana
Position :

Job Description : Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role
Service Operations providing (24/7) support to customers on services included within the private line and data product sets. This support includes accepting and progressing faults received directly from end customers and BT interfaces. It also includes proactive network surveillance and progressing faults to resolution with suppliers and vendors.
You’ll have the following responsibilities
q Co-ordinates maintenance and repair of the telecommunications and ancillary electronic equipment.
q Likely to be working in a 24/7 service centre environment interfacing directly with end customers, various BT distributors and customer service centres.
q Responsible for monitoring network and management systems performance by identifying customer traffic and customer impacting system problems.
q Work with BT partners and end customers to coordinate inter working testing and fault isolation / repair.
q Analyse complex equipment problems and provide recommendations and coordination of repairs or replacement of associated faulty equipment.
q Manages repairs requiring knowledge of procedures utilised within the international market place. Including recording data of significant complexity.
q Analyses data and prepares reports detailing results.
q Responsible for driving suppliers to repair on associated access circuit faults.
You’ll have the following skills & experience
q CCNA & CCNP certification or equivalent level of experience. F5/Nexus knowledge will be an added advantage.
q Good communication and interpersonal skills.
q An excellent knowledge of data networking principles.
q Excellent TCP/IP knowledge with the ability to inspect packet captures to advance level and work with other infrastructure teams.
q Hardware/Software (advance level) Cisco switches and routers (IOS, IOS-XE, IOS-XR)
q Engineer should have hands of experience on Cisco(6500, Nexus 5K, 7K, 9K, 2K) devices.
q Must be good with routing protocols(BGP, EIGRP and OSPF), VPC, switching, VRF, ACL, VSS, HSRP, VRRP, SNMP, DHCP NXOS upgrade.
q Wireless – Cisco PRIME, Controllers, Identify Service Engines, Access point. Required hands-on experiences on PRIME and good knowledge on Wireless.
q Knowledge for Ionix Tool will be added advantage.
q Hands-on knowledge on SDWAN and DNA-c will be added advantage
q Strong IT/Technical skills (understanding of software, hardware, networks)
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety

About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT
How to Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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