Service Engineer Job Vacancy in Microsoft Hyderabad, Telangana – Updated today

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Company Name : Microsoft
Location : Hyderabad, Telangana
Position :

Job Description : Azure Customer Engineer – Developer Community
The world of business is undergoing a significant change with the next Digital Revolution, the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings. As this shift happens the Customer Experience (CXP) team within Azure Engineering has been tasked to ensure that we build a vibrant technical community for Azure.
We are looking for passionate candidates with development experience on any of the public cloud platforms to help us redefine Azure Q&A forums, social media-based support and improve Azure SDK repo. This role is ideal for someone who loves development as much as they love contributing to the online community. Being close to both the customers and the Azure Engineering teams, you are in a unique position to identify top product and documentation issues AND be empowered to address them by writing your own documentation and code.
As a Customer Engineer focused on our developer communities, you’ll represent Microsoft and Azure as you interact directly with our community to provide effective and useful answers to their questions, in addition you will be an evangelist for developers helping them with samples and code quick starts. Our community engineers are also the voice of the customer and have a strong connection into the Azure development teams to identify recurring issues and feature requests and drive product improvements.

If you enjoy coding and helping other developers, then we want you!
Why Azure CXP?
The Azure Customer Experience team is uniquely placed to disrupt the facets of the engineering-customer connect. A fast paced, startup like environment where the focus is on applying the engineering mindset and getting things done, the Azure CXP team is running tip of the spear programs in conjunction with Support, Marketing, Field and Sales to ensure customer adoption and satisfaction. If you have an engineering mindset and are passionate about growing, developing, and nurturing a new team and are truly customer obsessed, we want you!
Responsibilities
Responsibilities
Areas of responsibility include:
Engaging directly with Azure developers and IT professionals in Azure communities
including Azure PG groups, Github Repo, Microsoft Q&A, and Stack Overflow to answer

technical questions and help solve customer problems.
Build prototype tools and models to analyze community data and improve efficiency.Being the voice and advocate for our customer, reporting and acting on observed areas
for improvement.
Providing prompt, efficient, detailed, customer-oriented service to Azure customers and
developers.
Building and updating Azure product documentation to help customers deliver solutions
on Azure.
Collaborating with Engineering and other multi-functional teams on specific customerimpacting issues and bugs.Working with other community engineers to ensure a consistent and high-quality level
of support.
Understanding how our customer use Azure services to provide valuable insights to
business and development teams.
Actively seeking solutions to customer needs, communicating trends to leadership, and
suggesting innovative solutions.
Assuming responsibility for developing detailed knowledge about specific product lines
and features.
Improving internal efficiency and customer happiness by actively finding opportunities to
optimize existing or new processes and tools
Qualifications
Preferred Qualifications:
Strong passion for helping developers connect people and communities through
the cloud.

Demonstrable technical depth in Azure service
administration and troubleshooting skills.
Strong experience with Azure solutions development and deploymentFamiliarity with cloud deployment and development tools (i.e. PowerShell, Visual
Studio, .NET, JSON templates)

Proven experience working with technical communities, social media and
blogging.
Excellent communication and technical writing skills.Strong multi-tasker and self-starter with real passion for technologyStrong communications/soft skills, with passion to deliver great customer
experience
Open to working through flexi hours6+ years of experience working with enterprise customers on Azure specific
solutions, troubleshooting, implementing and adopting new features

Influencer on technical communities such as MSDN, Stack Overflow, Github and
Reddit
Passion for Blogging and/or making Videos explaining technical conceptsParticipated in cloud conferences as a speakerA deep understanding of Cloud fundamentalsExperience analyzing, troubleshooting, and providing solutions for technical
issues
Bachelor’s or Master’s degree in Computer Science/Engineering or equivalent
work experience

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