ServiceNow IT Operations Management Application Support Engineer Job Vacancy in Accenture Hyderabad, Telangana – Updated today
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Company Name : Accenture
Location : Hyderabad, Telangana
Position :
Job Description : About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :11
Work Experience :2.5-4 years
Work location :Hyderabad
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : a: Develop Applications on ServiceNow Platform Upgrades b: Service Management Process development c: Third Party Management/Integration with other ITSM tools 3rd Party tools d: Configuration of functionalities according to the best process practices e: Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules f: Provide effective concise, timely, and consistent verbal and written communications to peers
Technical Experience : a: Admin and Development experience on ServiceNow Modules b: Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal, Knowledge, Discovery, Orchestration, Event Management and Integration c: Maintenance, administration and version standardization of ServiceNow d:Experience with ServiceNow development/configuration/customization/enhancements e:Good to have knowledge of ITIL processes, ServiceNow Admin, Development and ITIL V3 certification f:Support in analyzing workflows
Professional Attributes : a: Good verbal and written communication skills b: Willing to work in 24×7 Support, On Call and Week-End Support c: Excellent Problem-solving and analytical skills d: Excellent interpersonal and Team Management skills
Educational Qualification : a: 15 years of full time education
Additional Information : NA
15 years of full time education
This post is listed Under Technology
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