Software Engineer II/III – Misson Control Job Vacancy in AlertEnterprise Chandigarh, Chandigarh – Updated today

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Full Details :
Company Name : AlertEnterprise
Location : Chandigarh, Chandigarh
Position :

Job Description : Work Timings: US Timings

Role: Software Engineer II/III

Experience: 2+ years

Responsibilities:

A professional at this position within AlertEnterprise has following responsibilities:

Provide technical support to AlertEnterprise customers and Professional Services team via multiple channels, including: telephone, email, WebEx and GoToMeeting.
Troubleshoot and resolve complex technical problems reported by our customers.
Deliver product fixes and patches to customers.
Document problem solutions in company knowledge base.
Interface with Pre-Sales, Product Management, Implementation and Engineering Teams to improve product service, design, and quality.
Present functional and technical concepts in a clear manner.
Document case progress and technical details throughout the support case lifecycle.
Work for International (US/ Canada) Customers in their time zones to Provide support on a rotational schedule.
Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
Impress our customers with your responsiveness, technical ability and attention to their each case.
Work with customer relationship managers
Effectively analyse complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.

IAM – Must have Skills

Knowledge Prior working experience in Sailpoint 1 + Yr
Working knowledge of PIAM & Identity Life Cycles
Knowledge of Security or Physical Identity and Access Management is a plus.
Knowledge of physical access control systems like Lenel OnGuard, CCure etc. is a plus
Knowledge on Big Data platforms like Hadoop or configuration experience on similar kind of platform or applications is a plus.
Knowledge on SAP ERP, Oracle, and People soft is a plus.

Qualifications & Soft Skills

Bachelor of Science degree or equivalent work experience
1-3 years working experience in functional and/or technical design of technology applications or integrations using Java or any other language.
Knowledge of UML, XML and SQL.
Programming Knowledge or experience
Software Development Lifecycle knowledge
Eagerness to contribute in a team oriented environment
Ability to work creatively and analytically in a problem solving environment
Ability to work on multiple tasks and competing priorities.
Excellent communication and interpersonal skills.

This post is listed Under  Technology
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