Sr. Lead – Service Assurance Job Vacancy in Tata Communications Pune, Maharashtra – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Tata Communications
Location : Pune, Maharashtra
Position :

Job Description : Job Family Descriptor
Tata Communications Global Service Operations Team is the single point of contact and owner of all Service Assurance issues for Managed Customers they are responsible for. Customer Service Engineers have the prime responsibility to identify, receive, track, escalate and close all Customers incidents, changes and requests, delivering superior customer service, 24 hours a day, and 365 days a year.
Broad outline of the Role
The resource will be responsible for providing L3 level support for the technical escalations. The Engineer will have to provide operational support to multiple environments using multiple Vendor technologies and enabling the smooth running of the network estate.
Purpose – Broad objective of the role Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience
BE or equivalent education

6+ years of experience
Technical Competencies

Professional level understanding and experience on the routing and switching technologies – BGP, OSPF, MPLS, VLANs, NAT, IPSEC, DMVPN, L2VPN, HSRP etc.

Understanding and hands on experience on SDWAN deployment & support

Hands-on experience managing firewalls such as Fortigate, Cisco ASA, Checkpoint or Palo Alto.

Hands-on experience on Proxy services, specially, Zscaler (Cloud Proxy)

Good Understanding on SSL VPN configuration and its operation

Security Certifications: Fortinet NSE4, Cisco CCNP security or equivalent expert level certification

Knowledge on scripting (PERL/Python) will be an added advantage

Other knowledge/skills

Excellent oral and written communication skills

Team player with good listening skills

Very Strong customer focus

Pays attention to details, has rigorous coordination skills and is result focused

Should be able to work effectively under pressure

Proficient with Microsoft Office Suite

Very good aptitude for problem solving and good analysis skills

Has ability to learn new technologies & concepts and has capacity to take initiatives

Key Responsibilities

Own technical escalations for the incidents and drive it till resolution

Coordinate and participate in troubleshooting efforts between departments and vendors

Acknowledge escalation, Isolate faults, manage and resolve all incidents

Escalate to resolve incidents within SLA

Support IM in major incidents

Perform Root Cause Analysis on the incident and ensure the issue is permanently fixed to avoid repetition

Upskill service desk by delivering training, breakout sessions or on the job guidance

Manage and Implement all Customer changes following Change Management Process

Participation in the on-call rota

Knowledge / Skills Communication Skills

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company