Sr. Quality Associate Job Vacancy in ADCI – Karnataka Bengaluru, Karnataka – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : ADCI – Karnataka
Location : Bengaluru, Karnataka
Position :

Job Description : Graduate or equivalent
Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
Strong interpersonal and communication skills.
Familiarity with Excel
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products.
Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations.
Ability to effectively and efficiently complete difficult goals or assignments.
Should not be on active PIP/ Warning/ Dev Plan
Should not be serving notice period
Flexible to work in night shifts and rotational week offs

Job summary
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.

Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.

Key responsibilities include:Perform Quality Check :

Review ads and Search results for content quality based on guidelines
Thoroughly check ad content with quality and accuracy
Approve or disapprove new and changed ad submissions based on policy guidelines.
Analyze data and evaluate trends/ patterns. Recommend generic pattern to be translated into Rules.
Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
Execute on assigned project components of specific audit processes
Writing emails to address concerns and report issues to Operations/Training team

Deep Dive & Process Improvements:

Work on Training Need Analysis (TNA) to be shared with the training Team for refresher.
Work on SOP Docs to be used for CAPA sessions
Drive process/system improvements basis ongoing trends/gaps identified
Offering “remedial” instruction in tool usage and other topics as required
Provides ideas for process improvements to enhance process efficiency, quality and customer experience

Maintaining Updates & Documentation and Monitoring workflow:

Escalating questions/issues from the team regarding the process and cascading updates to the team
Suggesting issues/challenges with Training documents, Wiki pages with updates, SOPs & any other documents
Monitoring workflow, participating in daily standups, updates and escalations

Review & Maintain internal process quality:

Providing specific & timely feedback to Moderators on errors & trends
Mentoring new QAs
Should be flexible to work in night shifts and rotational weeks offs
Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics
Prior experience in online advertising preferred.
Past experience with responsibilities around driving quality process, training and mentoring would be an added advantage.
Certified or Yellow belt trained in Lean Six Sigma
Knowledge on Lean and 8 Waste’s
Basic Knowledge on Value Stream Mapping, quality tools.

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company