Support SaaS Practice Architect – HCM Talent Management (IC4/IC5) (JoinASE) Job Vacancy in Oracle India – Updated today

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Full Details :
Company Name : Oracle
Location : India
Position :

Job Description : SaaS Application Practice Architect, Oracle Support

Remote
Job Description
Would you like to utilize all of your deep product knowledge, business, technology and consulting skills to enhance the customer experience of the product?

Would you like to be in a position to influence the product development and support teams and share your insights?
The Oracle Support SaaS Practice Architect team is based in the Oracle Support organization.

We are tasked to anticipate customer challenges and using our deep product, technical and implementation expertise to proactively address them before the customer needs to ask for help.

We identify key trouble areas, develop knowledge, diagnostics or automations to identify the root cause of those issues. We drive the resulting changes that then enables the support and development organization to resolve those issues, and equip the organization to support any challenges the customers may have as a result of those issues.

This is a role with high visibility internally and externally and a great opportunity to use your consulting, product, technical and leadership skills all at the same time!

Key Skills:

We have needs in multiple SaaS application product areas. You may have experience in one or more of the below areas:
Supply Chain Management (SCM)
Special need for the Managerial Accounting or Costing applications
Procurement, Order Management, Logistics, Planning
Human Capital Management (HCM)
Core, Payroll, Benefits, Compensation, Talent, Recruiting, Learning, Absence and Time/Labor
Financial Management (ERP)
GL, AP, AR, Project management
Customer Experience (CX)
Sales and Services
Responsibilities:
This team is instrumental in shaping and executing critical strategies across the application service organization. They strategize with executives (product support leaders, development, consulting, customers, etc.), and serve as a trusted partner and influencer enabling the business to adopt and execute upon the strategies.
Analyze and understand the top issues affecting the support organization and customer base
Design and implement diagnostics and automations to reduce the time it takes to resolve issues
Identify and drive change into the product, documentation and diagnostics

Engage in quarterly support release readiness activities and training
Learn new product features, technologies and tooling capabilities to offer continued growth and improvement for the business .
This allows for continuous learning, staying ahead of the curve with the products’ new features and the application of those new skills.

Engage with Customers and Partners to understand their experiences with the SaaS products, further equipping you to make insightful impacts.
Learn what challenges customers and partners face and how they impact the overall business for the customer
Incorporate those learnings/insights into the changes you drive within the organization

Qualifications:
Qualifications can be from any of the major categories:
SaaS application experience (HCM, ERP, SCM, PRC, Sales, Service)
Application setup, implementation, integration or support experience
SaaS Application technology skills (Configurations, Setup, SQL, PL/SQL, Java, Java Script, Database, Application data schema, OCI, General Cloud knowledge)
Project management or development experience

An advanced degree in Computer Science, Statistics, Engineering, Mathematics, or another relevant quantitative field
5+ years of experience working with the APPS Tech or functional technologies for Fusion SaaS Applications

Or

5+ years of experience working with Analyzer Diagnostics, signatures and Monitoring services or a combination of both experiences.
Be comfortable working in a fast-paced environment and have a proven ability to drive business results.
3+ years of practical experience in data science or analyzing telemetry for trending and root cause analysis
Practical experience in product management and software engineering.
Experience with knowledge management (product documentation, help text, white-papers, or knowledge management)
Strong written and verbal communication skills
Strong drive and an attitude to learn and master new technologies and techniques
– Examples: Oracle Visual Builder Cloud Service (VBCS), Oracle JET, Oracle Digital Assistant (ODA) and Chatbots, Oracle Intelligent Advisor (OIA), Spectra Micro Services
If you are looking for an exciting opportunity to work on challenging projects, draw upon the many unique skills you acquired over the years, collaborate with a great team of diverse engineers from around the globe – this is the role for you!
Go ahead and apply – we are waiting to have a chat with you.

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